My 14 year old daughter, her friend and myself had reservations to stay at the hotel for four nights. July 15, 2012 to July 19, 2012. On the first and second night that we were there we knew something was biting us but we still had not realized what it was. We figured it was sunburn itch or "no-seeums" (little flies). On the third night I decided to sit up and watch for whatever was biting at my legs, and sure enough after watching for a few minutes I found that it was fleas! Lots of fleas! the next day I went to office and spoke to a gentleman who was soooo nice to me, however, his answer to the problem was to tell house keeping so when they cleaned our room next they could spray stuff in the room to try to "knock down" the infestation. This was not the answer I was expecting nor did I allow them to do that because my daughter is highly asmatic and extremely sensitive to any aerosol products. They could not move us to another room as they were full and would not refund us our money for one night should we have decided to leave. Needless to say we stayed another night and went home severely flea bitten and no matter how much we shook our stuff out and rolled everything up and tied it in bags those fleas came home with us. Allthough fleas were our biggest issue I dont want to forget to mention that our room smelled really bad the whole time we were there (i bought febreeze but that only lasted a little while) AND we were told two of the four days that we were there that we couldn't get clean towels because house keeping didnt have enough to go around. Before I close I want to thank the gentleman (I think his name was Mickey??) for his kindness and trying to help us in spite of having to follow "the policies" and would like to compliment the house keeping lady who did our room as she was a lovely person, HOWEVER, I will be sure to spread the word about our stay there and hope that this establishment will change its "policies" about refunding a customers money when its not the customers fault that their stay was less than satisfactory. I am not finished with my complaint against this motel as I will be in touch with the BBB and any other administrations that may be able to help get my money refunded.
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- Also Known As:
- Sea Esta Motels Ii Hotel Long Neck
- Sea Esta Hotel Ii