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“room smelled like kitty litter, rug was sticky, bed had stains” 1 of 5 bubbles
Review of Inn at Canal Square

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Inn at Canal Square
Ranked #1 of 7 Hotels in Lewes
Certificate of Excellence
Kensington, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“room smelled like kitty litter, rug was sticky, bed had stains”
1 of 5 bubbles Reviewed August 5, 2012

We stayed in unit #115 on Aug 4th and 5th, 2012. The unit we were given for the night smelled moldy and spoiled, like wet kitty litter. The carpeting was sticky. the Front Desk claimed it was just cleaned. If so, it was not dried and perhaps was not rinsed enough when cleaned.

The fold out bed sheets had blood stains on them, that had soaked all the way through to the mattress pad. Needless to say, my 8 year old daughter refused to sleep in the fold out even after we changed the sheets. Yes, I had to help the desk clerk change the sheets as apparently there is no off hours house keeper.

The bathroom door casing was broken and gaping holes existed where the door stop had been slammed against the casing. The shower curtain rod had rust stains on it.

The air conditioner was extremely loud, and whenever the compressor kicked in over night, we all were awakened.

We had to keep all the window shades closed at all times, as the windows open directly into the hotel's restaurant, bar, and waiting area! Once dark, if we opened the windows we were literally less than 10 feet from people sitting and eating dinner. Not the kind of "seafood" I had in mind!!

Considering the cost to stay was much higher than other locations (Rehoboth, for example), we have to rate this hotel room as one of the worst we have ever stayed in.

I have never left a review on anything, but in this case feel compelled to warn people to stay away from unit #115 at the Inn as Canal Square!

Room Tip: Rehoboth Beach offers less expensive rooms, nearer the beach, with higher levels of cleanliness and...
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  • Stayed August 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank Emery F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
innatcanalsquare, General Manager at Inn at Canal Square, responded to this review, November 28, 2012
We thank you for your review and take every review very seriously. What you experienced is definitely not the standard we hope to display with our rooms. When you made our front desk aware of the issues with the sheets it was remedied immediately and we apologized profusely for the inconvenience and applied a discount to your room. However, we were not made aware of the other issues and only learned about them in this review, and apologize for the additional troubles that you experienced during your stay. We have since totally renovated our pet friendly room(room 115), and have replaced the flooring, re-upholstered the furniture and have redone the entire bathroom area.

Regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
    112
    38
    10
    7
    3
See reviews for
29
101
2
9
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
Scranton, Pennsylvania
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed August 4, 2012

Lewes was our first stop on our honeymoon roadtrip from our home in PA to Key West and back. We weren't very confident about what we would find, although our decision to go was entirely based off of the good reviews on here and the inclusion of the town in the 1000 Places to See Before You Die - United States book. We were so pleasantly surprised!

Lewes is a beautiful little walking town, situated right on the Lewes-Rehoboth Canal, an easy drive from Rehoboth Beach but without all of the touristy jam-packed-ness.

When we arrived at the Inn, they informed us that our room had not the best view, so they had upgraded us to a nicer room on the 3rd floor looking over the canal - totally unexpected and wonderful! We did have some minor room problems - a light bulb blew out and the mini fridge didn't really get cold at all, but the same woman who checked us in ran right up, fixed the light, tried to fix the fridge, and ended up bringing us up extra ice containers whenever she was unable to fix it. Later that evening, she brought up the wine we had ordered. Steven said that he hadn't had much of a choice - just red or white - but they made a wonderful selection however they did it! We received a bottle of Argentine Malbec, which was delicious.
Breakfast was a nice European style, with fruit and breads laid out, which was quite good for the heat.

We loved our stay and would have enjoyed spending multiple nights here. Do listen to the other recommenders and go for the third floor canal view if possible. Lower floor canal views do put you rather close to a small parking lot. But honestly, the service and location make it worth it even without the lovely view.

Room Tip: Ask for 3rd floor canal view!
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BrandyHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 25, 2012

The Inn is quiet, quaint and well maintained. We had a lovely stay and our room overlooked the canal. Our room was very large with a spacious balcony. They also served a lovely breakfast. We enjoyed the surrounding shopping and dining. I would highly recommend this hotel.

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ggirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, DE
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 18, 2012

Only spent one night there this week. Weather was just tooo hot. But we will be back. The inn is beautiful, clean, well maintained, and quiet. The family next door to us apologized for their little one's crying during the night. We never heard it. Very nice views from the harborview rooms.

Lewes is a quiet retreat. Some very good restaurants near by. Cape Henlopen beach is 5 mins away. The Lewes municipal beach is a good option for small children. Rehoboth and its great dining scene is 10 mins down the road.

Our beach splurges in the past have been the Boardwalk Plaza. The Inn has now taken over that spot.

Room Tip: Harbor view rooms. We had room 304.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Frank-n-PatS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 13, 2012

This quaint hotel is located right along the canal and most rooms have views of the water. My sister and I stayed in room 404. We were quite pleased with the size of the room and spacious balcony.
Watching the boats come in at night, and seeing the sunset from the balcony, was so relaxing. A bonus was the continental breakfast in the morning with excellent coffee!
Free WiFi in rooms, elevator access for higher floors, and comfortable mattresses led to a good night's sleep!
Finally, the entire staff, from housekeeping to the front desk, were always friendly and attentive. Rooms were very clean, and serviced well.
We would not hesitate to stay here on our next visit to Lewes.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ducks062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potomac, Maryland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 2, 2012

Stayed over for a long weekend, great sprawling location right off the main street, right along the inlet. Perfect for couples and those who appreciate the quaint comforts of a bed and breakfast, on the larger scale of a hotel (and no awkward sharing breakfast conversations!). Breakfast was ample--large fruit spread, yogurts, bagels, breads, cereals etc The room was spacious and included a sitting area and a patio overlooking the water, very comfortable bed. Just one block from the main restaurants and town and about a 20 minute walk to the beach. A little pricey but would absolutely stay again, well worth it for a relaxing weekend!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank KatieB17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reisterstown, Maryland
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 7, 2012

This was our third stay at this delightful inn. Best view in area and perfect location to walk to the area' s great restaurants. Very comfortable rooms and helpful staff.

Room Tip: Choose top floor for best view of canal
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ggl12618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn at Canal Square

Property: Inn at Canal Square
Address: 122 W Market St, Lewes, DE 19958-1340
Phone Number:
Location: United States > Delaware > Lewes
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Lewes
Price Range (Based on Average Rates): $$
Number of rooms: 25
Official Description (provided by the hotel):
Located on the waterfront in the heart of Historic Lewes, The Inn at Canal Square offers its guests exceptional comfort coupled with seaside charm. With 22 beautifully appointed rooms, three 2BR luxury suites and 2 conference rooms, The Inn serves as an ideal coastal escape, retreat location and event destination. All accommodations are generously sized and most feature a balcony overlooking the Lewes Harbor. The Inn's romantic décor invites you to relax and unwind. The Inn is open year round and offers a complimentary, extensive European-Style breakfast.Centrally located, The Inn is a short distance away from unique shopping, fine dining and bay area beaches. And, it's within a mile of the ocean beaches of Cape Henlopen State Park. Visit the new Canal Front Park, located just next door and enjoy the seasonal flowers and a lovely view of the Lewes Harbor.Our friendly, professional staff is always on hand to assist you with dining options, shopping venues and other area attractions. ... more   less 
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Also Known As:
Inn At Canal Square Hotel Lewes

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