This is a beautiful hotel. The beds are great. It is quiet. BUT... The wireless internet is worse than inconsistent and when I called to discuss it with the front desk I was told it was just upgraded so there wasn't a problem. Huh? The same problem occurred with the computers in the lobby, so it wasn't just us. When we mentioned that to the receptionist she gave me the number for the internet service provider and then hung up on me. When I tried to call the ISP the number rang with a fast busy signal. The next day I called the front desk again and got the same answer. When I asked explained to the receptionist that they were misinformed or that there was something terribly wrong with their new wireless internet service she told me she'd ask her manager about it and get back to me. I left two days later without a follow-up.
After the first night we found we needed to extend our stay for two nights and move to a different size suite. I went to the front desk and personally explained the situation. They were very helpful, if not a bit confused (perhaps they were training a new person, it was hard to tell). We got a new room and moved. The next morning there was a bill under to door so I called Reception they had only booked us for one night so they changed the reservation. The next morning there was a bill for two nights under the door.
I went to the front desk to find out if they had billed me for three nights but they seemed confused and I was on a deadline and had to leave. They told me they'd look into it. Four days later I have been billed for two night but there is still a credit hold on my card for $150. I called the hotel only to be told that there are no managers that can fix billing issues that work on the weekends and I would have to call during certain hours Monday through Friday.
Normally we stay at the Fairfield Inn in Dover because it is a bit less expensive. We will never stay here again because this beauty is a beast.
- Official Description (provided by the hotel):
- Residence Inn's all-suite hotels offer spacious studio, 1- and 2-bedroom suites with room to eat, work, and dream. Our suites are designed to provide extended stay travelers with everything they need to thrive on long stays. Plus guests will enjoy complimentary hot breakfast, Wi-Fi, evening socials and grocery delivery service. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Residence Inn Dover Hotel Dover
- Marriott Dover
- Dover Marriott
- Dover Residence Inn