I am a reasonable person, with moderate expectations, but this was the single worst hotel experience I have ever had. I booked the hotel for 3 nights during the 2012 Firefly festival. Where to start. Well, there was the ordeal of changing the primary name on the reservation. After talking to three people the manager was able to do it; however, when I arrived they tried to explain to me that the original name was not mine and even with a note on the reservation that we called and changed it, there was nothing they could do. Eventually relenting and letting me check in they then tried to refuse my credit card insisting on only being able the use the one the room was reserved on.
Well eventually I got into my room. Upon first inspection the room looked good, new TV, nice looking batheroom. Over the course of the weekend I realized that the toilet barely worked, only the light in the bathroom worked, the TV came in fuzzy, and the phone in the room did not work at all. The sheets and towels were stained and I have a strong suspicion that there were bed bugs. On top of this my room keys deactivated every night, even through I had been reassured that they would not. Subsequently,there is no way to enter the hotel lobby from the back of the hotel because of renovations meaning to get to the lobby you must get back into your car or walk down a dark alley to get your key reactivated.
On top of this, my room was never cleaned once during my stay! If I had any other choice (all the hotels were booked for the weekend because of the festival) I would have left after the first night. I seriously contemplated staying in my car.
I do not recommend this hotel at all, stay elsewhere!
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- Also Known As:
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- Dover Super 8