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“Disappointed”

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Holiday Inn Express & Suites Dover
Ranked #8 of 20 Hotels in Dover
Certificate of Excellence
New Jersey
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointed”
Reviewed October 23, 2008

My mother, father, 3 sisters, cousin an his wife booked 3 rooms in this hotel for the unfortunate event of my cousins brother funeral in Dover.
First thing, when my father checked in an inquired if the rest of us did, they said we don't have anyone with those names with reservations. We all reserved rooms prior. It was my understanding my father booked a 2 double bed room under AARP rate. I booked a mini suite for me and my 2 sisters under my AAA rate. My father ended up with the same type room as me for way less money. AARP and AAA rates are usually similiar, so I am wondering about that...
They first gave me and my sisters a room right next to a screaming baby. The room had an adjoining door and you could hear right through it, so we moved. Why do they have to put people on top of each other with a whole hotel available? It was a Sunday night an no one was there it seemed... To make it easier for housekeeping?? How about making it nicer for me?? Anyway, the second room smelled like strong disinfectant and I felt like I was in the Penn Station bathroom in NY.
The room was nice, nice bed, and furniture. Bathroom was clean and looked new. The breakfast was less than desirable. The food looked old and stale an everything was under old dirty looking hotlighted cages like at a 1970's Woolworth or Grants fountain counter, or carnival...Very unappetizing! We went to Dunkin Dounuts...

  • Liked — Room style and cleanliness
  • Disliked — Breakfast
  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Kallie60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 reviews from our community

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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2008

We stayed here one night. Visited Dover Downs, Mall etc. on the way to visit family in Long Neck, DE.Very nice and clean. Bed was the most comfortable I have ever slept in, in a hotel-nice pillowtop king mattress. Price was very reasonable. The only bad experience was the front desk staff weren't pleasant or customer service oriented.

  • Liked — The location
  • Disliked — The staff and the way we were treated
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cozi64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayexdover, Owner at Holiday Inn Express & Suites Dover, responded to this review, August 22, 2009
We are happy that you enjoyed the amenities. Many other people tells us that the beds are comfortable also. We look forward to having you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Level 3 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 29, 2008

I stayed here on a Sunday night. The room was clean, quiet, and a lot larger than I had expected. Judging from the parking lot, the hotel was pretty empty that night. The bed was probably the most comfortable I've experienced in the HI chain.

The only weird thing was that to enter the main lobby from outside, you have to either swipe a room key or talk to the desk person on an intercom. I've never seen this at a HI hotel, and I didn't think this location was in a bad neighborhood or anything.

Also notable, a new hotel (Super 8 or Sleep Inn, I forget) is being built directly in front of this hotel.

Stayed March 2008
Helpful?
Thank Robert7350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed February 27, 2008

This is a very pleasant newish hotel some distance out of the centre of the city. The rooms were clean and well furnished, although the shower could have produced more water at a lower pressure. Breakfast was typical Holiday Inn Express style.

Recommended!

  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Aussie_traveller__8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
1 review
Reviewed July 20, 2007

Very nice and very clean.

  • Liked — price and clean
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Ogorek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, Connecticut
Level 6 Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed July 18, 2007

We stayed at this hotel for one night on our way back home from vacation - it was late and we just drove in. The hotel was reasonable, rooms were comfy and clean - it is set back from the main road, so there isn't noise from the traffic. THere is a nice outdoor pool - we got up early, enjoyed a continental breakfast, then a quick swim and lounge around before heading back on the road. I would definitely stay here again.

  • Stayed July 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlton, New York
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 8, 2006

I stayed at this hotel several times in 2006 while in Dover on business. It's a relatively new facility, as reflected in the quality of the rooms and furnishings. The beds are extremely comfortable, with lots of pillows. I had no problem sleeping, as closing the curtains kept the room dark and hallway noise was minimal. Bathrooms are spacious and clean and there's plenty of water pressure in the shower.

I really like the breakfast selection. Some hotels give you nothing but pastries and coffee; here, you can have cereal, toast, waffles, yogurt, fruit, muffins, etc. The breakfast area and the lobby also make good places to meet with colleagues.

  • Liked — Quality of rooms; comfortable beds; cleanliness; breakfast selection
  • Disliked — Nothing
  • Stayed September 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank LNMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Dover

Property: Holiday Inn Express & Suites Dover
Address: 1780 North Dupont Hwy, Dover, DE 19901-2219
Phone Number:
Location: United States > Delaware > Dover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 20 Hotels in Dover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Dover 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Holiday Inn Express® Hotel & Suites Dover rests just inside the first state's capital, minutes from downtown and Delaware Bay. While there is plenty do in town, we're also less than an hour from popular Rehoboth Beach outlets and gorgeous beaches along the Atlantic seaboard. Discover the Mid-Atlantic area and Dover as our hotel's guests. This hotel in Dover, Delaware is conveniently located off Route 1 and close to P&G, Kraft Foods, ILC and other major corporations. Delaware State University, Dover Air Force Base and state government offices are also nearby. Patrons staying with us can use free high-speed, wireless Internet access and a 24-hour Business Center to stay connected. Spend a day in old downtown, lounging on Dover Green and shopping tax-free at local boutiques. At night, head over to Dover Downs Casino for exciting table games, slots and racing. For outdoor recreation, you can hike or bike through Bombay Hook National Wildlife Refuge and visit Killen Pond State Park to boat and swim. Both are less than 15 minutes from our hotel's location. After sightseeing in Dover, Delaware, unwind in our hotel's pool. The 24-hour Fitness Center is perfect for keeping up with your workouts. The breakfast room has a large flat panel TV, so you can catch the morning news as you savor a free, hot meal. Book your room today for our consistently excellent customer service and quality amenities. ... more   less 
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Also Known As:
Holiday Inn Express Dover Hotel Dover
Holiday Inn Dover

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