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Holiday Inn Dover Downtown
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Reviews (149)
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All reviewsthe wifi worked greatcheck in was easystaff was friendlyfront desk clerkbeds were comfortablejosephihgfrighousekeeper
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Reviewed March 19, 2014

We got this room on an expres deal through Priceline. We weren't expecting much, but boy were we pleasantly surprised! It was fabulous! The staff was great and very friendly.

We got a room on the second floor. It was beautifully remodeled, clean, and quiet (when our kids were sleeping). The TV was acting squirrely and the front desk clerk came up personally to fix the formatting problem. The hotel just got new TVs with a new cable service. It was nice to be able to scroll through the guide; a feature you don't often see that in a hotel.

While the hotel doesn't offer a free breakfast they do offer the next best thing; a huge, $6 a plate special. The best part is kids eat anything off the menu (in a kid sized portion) for free! Our family of two parents and two little ones (not including the baby) ate for a grand total of $16 (that included the tip!)!!! So great!

Stayed: March 2014, traveled with family
Thank miayercat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this reviewResponded March 21, 2014

Thank you so much for taking the time to let us know about your experience. We are delighted to hear you enjoyed your stay with us. Your kind remarks will be forwarded onto the staff. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

We hosted a 2 day workshop at this location. The planning and communication up to the event was great, we worked with Diana. The room set up was perfect and the attendees like the all day coffee station as well as the lunch both days. The staff was all very nice and helpfull with requests we had. I would recomend this location for meetings and hosting events. A few meeting attendees stayed at the hotel as well and they really loved the location, it is very central to a lot of downtown activities.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank shopper062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this reviewResponded January 29, 2014

Thank you for the wonderful compliments on our staff and property. They will be forwarded onto the staff. We appreciate you taking the time out of your schedule to give us your feedback. We look forward to the opportunity to host your events in the future and hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013 via mobile

Front lobby is nice and clean.
Clerk was friendly.

That was about it. It's a hike to get to the room.
Carpets are dirty. Elevator smells horrible and old.

It needs a refresher to be at par with a holiday inn.

Gym is non existent. It's just a 10 by 10 spade with old bad treadmills. No weights.

They did try with the decoration. But it's just not doing it for me.

Again I must say the clerks were very friendly and helpful

Stayed: December 2013, traveled on business
1  Thank Jaime U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this reviewResponded December 13, 2013

Dear Jaime U,
Thank you for your recent stay at the Holiday Inn Dover Downtown and for taking the time to share your experience with us!
We appreciate your feedback and regret that we failed to meet your expectations during your stay with us. Your comments will prove helpful in our efforts to improve our services. We hope to have the chance to have you stay with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

At the last minute, my wife and I decided to stop in Dover. The Casino was booked (and expensive) on a Saturday night. After checking Hotels.com, we received a $99 deal at the Holiday Inn on Dupont Hwy. I was surprised how close it was to the casino. Walking is possible, but I'd only suggest that during the day.
The reception was great by the staff. Everything looked new and the hotel was well decorated. The room had plenty of space and was very clean and efficient. The soup amenities weren't that great, but there was a refridgerator and work space.
It turned out to be a future alternative for our trips to Dover. They even indicated that they were pet friendly

Room Tip: Pet friendly, no other options to speak of.
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mayoplan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah O, Manager at Holiday Inn Dover Downtown, responded to this reviewResponded November 25, 2013

We are delighted to hear you had a great stay at our hotel. Thank you so much for letting us know about your experience at the Holiday Inn Dover Downtown. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013 via mobile

We wrongly thought this hotel would be a step up from the Best Western we had previously stayed at in Smyrna. Instead we ended up without a fridge, microwave, or continental breakfast. You can get a couple eggs and bacon with a cup of juice and coffee delivered to your room in the morning for $15 after a fee and gratuity, which is outrageous(there's a Dunkin Donuts very close by, just go there). The upside to this place is that it's on the main road in Dover, but so are plenty of the other hotels in town. Twice within a 3 day period, housekeeping opened my room door without knocking, then obviously realized the room was occupied and closed it. Which is scary for a female alone in the room. The first time the 'Do Not Disturb' sign was even on the door. This isn't a hotel we'll be returning to. There are better options around.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Minerva1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah O, General Manager at Holiday Inn Dover Downtown, responded to this reviewResponded October 24, 2013

Please accept our apology for the issues during your stay. Unfortunately we only offer refrigerators and microwaves upon request due to having a full service restaurant onsite. While continental breakfast is not a standard for full service Holiday Inns, we do offer a breakfast special available daily for under $7. We wish we could have met your needs during your stay and we hope to have the opportunity to have you stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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