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“Wonderful customer service, just ok quality hotel”

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Hilton Garden Inn Dover
Ranked #3 of 20 Hotels in Dover
Certificate of Excellence
Reviewed September 5, 2013

The condition of the hotel is not what would be expected of the Hilton brand name. The beds were hard and the walls were thing. It seemed if they were hosting some party in the hotel and with it came trash. With that said, I will say I had a wonderful experience with the employees and they were all very helpful, especially Sabrina. She is a true tesitment to what customer service should be!

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Nancy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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460 - 466 of 609 reviews

Reviewed September 4, 2013

My family and I definitely would like to stay here again whenever we are in Delaware. Staff was nice, room was clean, breakfast was good. All the amenities were great!! Plus the hotel in centrally-located to everything. Checkout the Seafood restaurant "Cool Springs" about 7 miles away from the hotel.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Antonio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

the rooms and hotel in general were very clean and the staff were very accomodating as I had an unusual work schedule (work at night and sleep during the day) when I stay there. the staff did a great job to insure I got rest during the day.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

We stayed there after dropping our daughter off to college. The location was convenient, but a little hard to find on our first try, due to the fact it is behind a fast food restaurant. The facility was clean. Hot tea,coffee and free bottled water was offered. Most of the hotels in the area offer free breakfast and cost less, but other than missing free breakfast the stay was very good.

  • Stayed: August 2013, traveled as a couple
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Thank aneesah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

This was just perfect for our last night on a two-week trip. We just needed a comfortable, quiet place with no hassle. This was it.
We got a suite and the space was great. We needed some room to expand after 2 weeks on the road and this made it simple and comfortable.
Staff was helpful at whenever we needed them.
Only complaint is that the buffet breakfast is overpriced.

Room Tip: If you want a lot of room, especially for extended stay, the suites are good value.
See more room tips
  • Stayed: August 2013, traveled as a couple
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Thank Paul_from_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013

Basic was ok ! comfortable location and nice outside landscaping BUT !!!! breakfast not too much for choice , rather poor and not included in hotel price .Swimming pool have too much chlorine in air and bad smell around lobby and corridors of hotel. In room do not works all lamps and broken alarm clock made terrible noise 4 o clock of the morning. Nice,polite and helpful cleaning staff, speaking one of unusual European language

  • Stayed: August 2013, traveled as a couple
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Thank james b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

This is the place to stay if you find yourself in Dover Delaware. It is clean, fresh and kept well with an energetic staff that is eager to please. Great breakfast offerings. Just all round great value. Staying here is not a compromise on any level. Great place!!

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dover

Address: 1706 N Dupont Hwy, Dover, DE 19901-2219
Phone Number:
Location: United States > Delaware > Dover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Dover
#4 Romantic Hotel in Dover
#4 Family Hotel in Dover
Price Range: $97 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dover 3*
Number of rooms: 95
Official Description (provided by the hotel):
Located in the heart of Dover, Delaware, the Hilton Garden Inn Dover hotel is exceptional for both business and leisure travelers. Surrounded by Dover's most exciting attractions, such as Dover Downs and Dover International Speedway. ... more   less 
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Also Known As:
Hilton Garden Inn Dover Hotel Dover

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