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Marbella Hotel, Convention & Spa
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Reviews (324)
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All reviewspool barbig poolexecutive poolgreatest assetshrimpbasketball courtbed roomnice place to stayspecial pricewelcome drinkbig roomdirect accessbig familyfamily tripprivate beachclownfyi
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134 - 139 of 324 reviews
Reviewed July 12, 2013

Had been staying at this hotel for many years.

The service and conditions of this hotel is getting worse and worse every year. Especially after the owner terminated the hotel management from Sol Melia Group.

The courtesy from the staff was very terrible. When I came in the last visit, I brought quite some bags and needed help. Got no helps.

The hotels does need some works, refurbishment and fixing.

Looking at the price, everyone must expect certain level of service and room quality. But you won't get it.

They claimed to be a 4 stars hotel, but their service level and room quality were much worse. You won't feel like staying in 4 stars hotel.

The reason why I always come here from year to year because of its access to the greatest beach in Anyer. It's about 2.5 hours drive from Jakarta. The similar beach could be found in Carita area but it's further away. About another 1.5-2 hours drive.

Without having the access to this beach, definitely I would not return. The hotel management has taken this advantage for years. Without this access, this hotel would be closed down.

I strongly suggest to the hotel management to improve the courtesy and friendliness of its staffs, refurbished their old furnitures (especially in the common area), fix all the piping & air-conditioner problems, cleanness, gardens, pools, and so on. The list could goes on and on. So please.....

  • Stayed: July 2013, traveled with family
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3  Thank GNW325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

i Love Marbella because of the location near from Jakarta and the view really nice combine Swimming Pool and Beach. the food nice, offering variant activities for kids and the best performance Debus on Saturday night.

Room Tip: Executive room for family with beach and swimming pool view
  • Stayed: June 2013, traveled with family
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Thank susan w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2013

Great location and very professional staff. The views are fantastic and it has all kind of facilities. Very good spa and swimming pools. Don't miss the sunset either from your room or from the swimming pool or the beach nearby.

Room Tip: Ocean view rooms are really worth it.
  • Stayed: May 2013, traveled solo
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2  Thank Jose Luis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2013

I have stayed at many hotels during the past 20+ years and the Marbella is the all time worse hotel I have stayed at. The hotel may have been nice at one time but now it is run down, old and bad need or repair. The toliet would not flush, the safe did not work, there was rust in the bath room, mildew on the walls, rollerway bed would not open, etc. And to top it off, our room was right above the disco. So no sleep. It is located on the beach, but no access. Stay away from this hotel.

  • Stayed: May 2013, traveled with family
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6  Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2013

I love Marbella specially because the room size and the magnificent view from the balcony. Not far from the metropolitan city of Jakarta this hotel is ideal for family holiday and also able to handle large groups of companies. Kitchen is available if you prefer to cook your own food as it is very easy to buy fresh seafood from local market nearby. You can even can have your own BBQ on the balcony if you get the one with big open space balcony. However the management have many homework to work on, especially on the maintenance and cleanliness issues.

Room Tip: The best room are on the upper floor facing to the beach, higher is better. The other rooms on the opposite area are facing mountain, car park and the street.
  • Stayed: March 2013, traveled with family
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Thank Edwin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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