It's hard to know where to even begin. The evening was slow-paced and simply uncomfortable.
I went to DiFebo's with my husband and my parents for dinner on 7/22/13, which was a Monday night. All four of us enjoy going out and having a good time, hey, we're at the beach!
I was dropped off at the front to see if there was a wait while my family found parking. When I entered the restaurant I was not greeted. I stood in front of the host podium while two employees attempted to assist another customer, who then was quickly seated. After five minutes, still no acknowledgement that I was there. At that point, my family came in and asked if there was a wait, to which I replied I did not know because no one had spoken to me. I stepped closer to the podium, said hello and finally was greeted. I asked if there was a wait, there was not. We were seated promptly in the middle of the dining room.
Our server arrived, said hello and that she'd be taking care of us this evening. And then just stood there. Didn't ask if we wanted anything to drink, didn't tell us what the specials were. Just strange, uncomfortable silence. I can't explain it, it was just weird. We spoke up and ordered our drinks and she went about her business. Shortly after we placed our drink orders, a party of four was seated at the table next to us. Our waitress went over and greeted them warmly, rattled off the specials, asked if they wanted drinks, how was everybody, that's so great, etc etc. Complete opposite of the service we received. At this point, I was just confused.
After looking over the menu, we were ready to order. Our waitress returned with our drinks and we told her we were ready to order. She responded, "Oh. Okay. Just let me set this drink tray down and I'll be with you shortly." It felt like it was an inconvenience for her to take our order. She returned and took it. My husband ordered the chicken parmesan with alfredo sauce. My dad ordered the antipasti and my mom ordered the chicken marsala. I ordered the salmon with faro (fancy word for barley) and I asked if I could have a side of bread with it. She responded, "Oh, everyone gets bread." Really? Where is it then? At this point, we'd been sitting there for a good twenty minutes. I had figured we'd receive a bread basket for our table. No such luck.
You want bread at DiFebo's? Good luck chasing down the bread girl. Seriously. They have one person who has a basket of bread and a pair of tongs. You have to ask them for bread. At no point, did someone come up and offer us bread. Once we asked for bread, the bread girl placed one piece of bread onto each of our plates and then quickly vacated the area. It felt like it was a problem that we wanted bread! However, the bread was decent.
We waited for a long time after we placed our orders. My dad flagged down the bread girl and she came over. "Would you like a piece of bread?" she asked, to which my dad replied, "I would like two pieces of bread." That was not a problem, thank goodness.
It took well over forty minutes for our food to arrive. The portions were huge, which is good because the prices are high. Be prepared to spend $25-40 per entree. However, to be honest, the quality of food does not reflect the high prices. I would prefer smaller portions of higher quality food over a massive plate of mid-quality food. Again, the food was good, but not great.
No one was able to finish their meals, so we asked for the food to be boxed up. Our waitress asked if we wanted dessert, which we did. We ordered the cookie sampler platter. And I wish I was joking, but it took TWENTY minutes for it to come out. Now, our waitress did tell us multiple times, "Your cookies are on the way" and "The cookies will be right out." But they weren't. It seriously took twenty minutes for a plate with six cookies on it to arrive. Why? They're cookies. I'm pretty sure they had been sitting in a fridge on the very plate they came out on. The cookies were mediocre at best, most of them were some variation of macaroons. Nothing fancy.
All in all, I had a terrible time at DiFebo's. I felt like it was a hassle for our waitress to do her job. As if we were making her life more difficult by eating at the restaurant she works at. You're paid to be there. It's your job. We are not difficult people to please, yet we do expect a certain level of common courtesy when we go to a "high-end" restaurant. We had to ask for everything we wanted. We were not offered bread or drink refills. We had to greet the staff when we arrived. I felt like we were a burden. Considering the prices of everything on the menu, I would think that the service would reflect that. It absolutely does not. I will not return to DiFebo's, it is highly overrated.
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