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Tudor Park Marriott Hotel & Country Club
Ranked #1 of 1 Hotels in Bearsted
Chatham, United Kingdom
Level Contributor
247 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Events”
Reviewed September 3, 2013

Fantastic service by both the sales team in planning the event and the events team in the delivery. I would and have used them on numerous occasions. Every detail of my requests were taken seriously and implemented to ensure that my guests and I had what we wanted for the duration of our stay.

Room Tip: All rooms are good some just have better views
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allisoncsuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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877 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (182)
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English first
London
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 2, 2013

I wasn't sure how to rate this place and left it a couple of weeks before writing a review as didn't want to rush and give it bad reviews straight away. It wasn't bad, it's just that the service felt a bit inconsistent with some staff being really attentive and friendly and others who just didn't seem to bother at all.

First experience with the hotel was to confirm the reservation(s) over the phone prior to our arrival and request twin beds as we had booked a king bed and to be allocated the same room for our two nights' stay (we decided to extend our stay but couldn't combine our 2 separate bookings into just 1 booking with our travel agent).
They couldn't find our bookings because our third party agent was using a fourth party to make the booking and we were given a confirmation number that only that fourth party would use... (seems a bit silly). The attitude of the reservationist on the phone was not very helpful and I was told that they could not find a reservation with just a last name... (odd?) Although not entirely their fault, I think that this should be brought up to their attention so that a single confirmation number is given to the person making a booking. It just left me wondering what would have happened if we had turned up on the day without checking first...would they have been able to find our reservation then??
I called the following day with the correct confirmation that I had to track down myself.
I requested the twin room and they managed to accommodate us. I also asked the reservationist to make a note of our two separate bookings so that we are allocated the same room throughout the stay (this wasn't relayed to the receptionist on arrival) and although I reiterated that we were staying for two nights our keys were cut for just the one night and when we realised this on the 2nd day, we had to go back down to get a new key (this could have been done manually on checkin).

Check-in was quick but no help was offered with the bags although this would have been welcome. (it wasn't busy...we were the only guests in the lobby... it just wasn't offered).

The safe didn't work in the room and tried to phone reception but one of the phone wasn't working. Reported both issues and although they did their best to fix the issue, we had to keep our valuables in the reception safe. (maintenance were very friendly and gentleman on reception was very professional).

B'fast was really good and the scrambled eggs were very tasty. Great buffet selection and staff in the restaurant were very attentive.

The rooms are nicely appointed and really comfortable with a real hairdryer and plugs near mirrors (which I find isn't alway the case in hotels).

The Spa was really nice and quiet in the evening.

Despite the issues we had, it was a nice stay and the comfort of the room made for the shortfall in other areas...

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oneluckytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 30, 2013

Stayed on business a few weeks back, rooms very dated, as are the bathrooms. Has a feel of an old people's home.

Room service frankly awful, an apple crumble in a clay pot which had been microwaved for 30 seconds and was one of the worst thing's i've ever tasted. Coffee was okay.

Fire alarm went off early in the morning, no explanation why. Ruined the experience quite frankly, also the room prices are high for what you get.

Wouldn't stay again.

Room Tip: Ask for a room close to reception unless you have good stamina to walk miles.
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rayleigh, United Kingdom
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 29, 2013

First of all a very special thanks to the staff at tudor park.We wasnt suppose to get to our room until 3-30 but got one of our rooms ready for 1130 so we could get changed into our golf gear and unpack.There was 4 of us on a golf break and this is probably the 8th golf weekend we have done in 7 years,and we all said definately one of the best,on par with goodwood and stoke by nayland.Lovely hotel and room,very clean.The dinner was nice and very well presented.The breakfast was something else.Lovely choice of foods plus they will even cook your eggs exactly how you want it there and then i.e. ,fried ,poached,scrambled ,etc.Loads of cakes and fruit to choose from to.Well done guys we would deffinately love to come back again

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank raymond c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 29, 2013 via mobile

We stayed in a large group for a family do'. The staff asked for our dinner choices during the day which made the dinner more prompt in the evening, and without the fuss of all trying to order which can sometimes take a while! (good idea for large groups). The hotel itself is very clean and staff friendly. The food at all meals was tasty! The spa facilities were good, albeit the jacuzzi not working so that was a little disappointing. The gym was fine, with basic equipment, but spaced out and clean. Overall a lovely hotel to stay at.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amp03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed August 29, 2013

If you want a relaxing stay avoid at all costs! Check in is so stressful you just want to leave - we arrived early and waited until 3pm checkin time to be told we couldn't check in because the room wasn't ready. No apology... just that it isn't guaranteed. What is the point of a check in time then.

A few other experiences:
- The Jacuzzi was not functioning for over 24 hours
- my breakfast plate was not removed from the table for over 30 mins having cleaned up the plate
- front desk staff are inconsistent with information
- there is an air con machine that doesn't work
- water pressure in bathroom is pretty poor

Have stayed at several Marriotts but this one is by far the worst I have been to... some seriour management problems!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MyopinionLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zevenbergen, The Netherlands
Level Contributor
1 review
Reviewed August 22, 2013

Great hotel, good food, clean, friendly staff, spacious rooms (which is nice with small children). Fantastic pool as well (specially now the little cascade is finally working). We have been here a few times and we will certainly return!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Belraats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tudor Park Marriott Hotel & Country Club

Property: Tudor Park Marriott Hotel & Country Club
Address: Ashford Road, Bearsted, Maidstone EN9 3LX, England
Phone Number:
Location: United Kingdom > England > Kent > Maidstone > Bearsted
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bearsted
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tudor Park Marriott Hotel & Country Club 4*
Number of rooms: 162
Official Description (provided by the hotel):
Book your stay at the Tudor Park Marriott Hotel & Country Club to experience a peaceful oasis unlike any other. Ideally placed in the heart of picturesque Maidstone, Kent, widely known as the "Garden of England", our hotel features a host of luxury amenities and a spectacular countryside setting. Situated on hundreds of acres of immaculate parkland here in Maidstone, our hotel is only 30 miles from London; we're also near a range of notable attractions, including Leeds Castle and Canterbury Cathedral. Along with gorgeously appointed hotel rooms, we offer an array of resources to ensure relaxation during your visit to Kent. We showcase a country club and an 18-hole championship golf course, which offers sweeping views of the Maidstone, Kent landscape, as well as a rejuvenating spa, an indoor pool and fitness centre, and exquisite dining at Conical Grill, our signature restaurant. Discover the essence of style and sophistication at the Tudor Park Marriott Hotel & Country Club. ... more   less 
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Also Known As:
Marriott Maidstone
Maidstone Marriott

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