Booked this hotel at the last minute, mailny due to it's close proximity to many of the attractions we wanted to visit in this part of Kent.
Check in was very smart and professional (lots of yes Mr xxxxx, no Mr xxxxx, we hope you have a plesent stay Mr xxxxx) which is what you'd expect from a 4* Hotel. I booked the hotel via Hotels.com at a £65 rate (room only, no breakfast), which is what the offical Marriot hotel website also charge. Throughout check-in, the guy who checked us in did like to keep reminding us that as we booked the 'Special Rate' then we didn't get breakfast included. And as I'd booked the 'Special Rate' then I would not get a king size bed (this is not guaranteed for 'Special Rate' customers). And then he wanted me to confirm that I understood that this is a 'Special Rate' room.
It was abit overkill, and I can imagine that some people would be a little intimidated by this - I don't think there was any malice in his approach, rather that I suspect some people may have complained in the past that they didn't get a King Bed and breakfast etc. I felt that he highlighted the 'Special Rate' a little too much and it felt like there was a segregation in the staff's eyes between those who booked the 'Special Rate' and those who chose to upgrade. I feel that in today's economy anybody should be treated as a valued customer and should be afforded the same courtesy - no matter which website they used to book with. Like I said, I wasn't offended or upset by this - but perhaps some of the staff should be aware that this style of approach may intimidate.
Moving on - the hotel itself was a nice standard (as you'd expect) and the room was lovely. Good bathroom, large bath/shower all very clean. We had a ground floor room with doors that opened into a courtyard which was nice (although my friend thought it was like a retirement village). Hairdryer, iron, ironing board, minibar, tea/coffee facilities, extra pillows all included.
There are three dining options at the hotel - a pub/bar area serving food overlooking the golf course, a relaxed stylish bar area above reception, and a high-end restaurant. We chose to have room service which was a very high standard, clearly all made fresh using high quality ingredients.
The only minor improvements I would mention - we were not told of any of the hotel's facilities upon check-in. The pool, sauna, gym etc were not mentioned or explained at all. This was a shame as they are to a very high standard indeed.
As we checked out the following day we were dealt with by an amazing member of staff - I can't remember her name, but she was from Cape Verde - she was such a lovely, friendly, professional lady and a true asset to the hotel. Perhaps she should impart some of her customer service skills and personality to the other staff who seemed to excel in their uptight, ultra polite (to the point of being cold) approach.
I'd stay here again - I'd like to explore the grounds a little more. Great value for £65.
- Official Description (provided by the hotel):
- Take a retreat 30 miles from London to the elegant luxury of the Tudor Park Marriott Hotel & Country Club. Enjoy championship golf, a full service spa, indoor pool, 2 bars and outstanding restaurants or explore Leads Castle and Canterbury Cathedral just minutes from our hotel's doors. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Maidstone
- Maidstone Marriott