I'd like to write a full review of the hotel but as we only got to see the reception area this would be hard.
We were attending a family wedding in Maidstone and had booked a superior room online back in early October thinking we'd make a weekend of it. I had phoned in November to confirm the booking and received an email from the hotel 5 days before arrival to "welcome you to the Tudor Park" and stating that "we are preparing for your stay" (ha ha ,as it turned out.)
After the wedding ceremony we went to the hotel to check in and freshen up before going back for the evening reception. On arrival parking was a considerable problem, not because the car park was particularly full but because the majority of the empty spaces were coned off for no apparent reason. Eventually we parked and made our way to reception. There we were told (as if the receptionist was reading from a script and with no real sense of apology) that there was a problem with the room because of a "leaking sink". Not a major problem, we'll have a standard room. Sorry but the hotel is full and no other rooms are available. Right - okay, we'll have the room with the leaking sink then and make the best of it.
The receptionist panicked at this point and then I suddenly realised that this probably wasn't the problem and they had obviously double booked the room.
They then told us that they had made us a reservation at another hotel, however this turned out to be a Travel lodge on the motorway. As we'd already pre booked taxis to take us back and forth to the wedding this was going to be considerably awkward and besides, we 'd booked a "luxury hotel experience" (according to the website) NOT a Travel lodge.
When I explained this to the receptionist she appeared flummoxed and went back to the script and merely repeated the offer of another hotel and that we could use their phone to change the taxi arrangements.
At this point, rather than making a scene when it was clear that we were not going to get a room we decided to leave, go back to the wedding and put it down to experience. We did not stay in the Travel Lodge and we will NOT be booking a Marriott hotel again ( neither will the dozens of other guests we spoke to at the wedding that evening.)
- Official Description (provided by the hotel):
- Book your stay at the Tudor Park Marriott Hotel & Country Club to experience a peaceful oasis unlike any other. Ideally placed in the heart of picturesque Maidstone, Kent, widely known as the "Garden of England", our hotel features a host of luxury amenities and a spectacular countryside setting. Situated on hundreds of acres of immaculate parkland here in Maidstone, our hotel is only 30 miles from London; we're also near a range of notable attractions, including Leeds Castle and Canterbury Cathedral. Along with gorgeously appointed hotel rooms, we offer an array of resources to ensure relaxation during your visit to Kent. We showcase a country club and an 18-hole championship golf course, which offers sweeping views of the Maidstone, Kent landscape, as well as a rejuvenating spa, an indoor pool and fitness centre, and exquisite dining at Conical Grill, our signature restaurant. Discover the essence of style and sophistication at the Tudor Park Marriott Hotel & Country Club. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Orbitz, Priceline, TripOnline SA, Hotwire, Cancelon, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your Tudor Park Marriott Hotel & Country Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Maidstone
- Maidstone Marriott