I just stayed at the Sheraton at Bradley International Airport twice, bracketing my flights to and from Miami. I was happy with almost everything; the room was comfortable, our early checkout last weekend and our late checkin this weekend went smoothly. It was wonderful to stay there the night before a 6am flight and get some sleep when we returned to CT after midnight.
However, the first night we were there, my traveling companion got up in the middle of the night and found a cockroach in the bathroom. Ugh, but not unheard of; she killed it and put it in the trash. When we checked out, she mentioned it to the desk clerk and he was visibly horrified and gave us an unexpected, and unrequested, discount on our room. We were surprised and delighted by this.
When we checked back in the following weekend, we encountered the same clerk. When asked if we had "stayed with them before" my companion replied "yes" and mentioned that we were the ones with the cockroach in our room. The clerk glanced up at us and said "yes, I mentioned it to housekeeping and they saw no signs of roaches. Sometimes it's interesting what guests bring in from home". I'm not totally sure, but it appeared he was implying that we planted the roach in order to get a discount.
Well, we didn't; neither of us have access to roaches and wouldn't think to do something like that. We didn't ask for or anticipate a discount; we only mentioned it so they could deal with a problem. And I didn't appreciate the veiled implication that we were being devious.
Yes, I would stay there again; the roach seems to be an isolated occurrence and the hotel is oath wise nice and convenient. But the night clerk could use some improvement in his people skills.
- Official Description (provided by the hotel):
- The Sheraton Hartford Hotel is inside the Bradley International Airport, between terminals A and B. Also close to attractions including the Basketball Hall of Fame, Six Flags New England, and more. ... more less
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- Also Known As:
- Sheraton Hotel Bradley International Airport
- Hotel At Bradley Airport
- Sheraton Windsor Locks
- Windsor Locks Sheraton