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“Amazing and exceptional service!!!”

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Travelodge Bradley Airport
Ranked #14 of 14 Hotels in Windsor Locks
1 review
“Amazing and exceptional service!!!”
Reviewed December 11, 2013

This hotel and staff have given us the best service we have ever received in all the years we've done events. The food was amazing. People are still talking about it. Mitch was there for every need. The rooms were nice and clean. Over all I'll recommend this hotel to all my friends and family.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ministaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty C, Manager at Travelodge Bradley Airport, responded to this review, December 13, 2013
Ministaj - Thank you so much for your 5 Star Review!!! We enjoyed hosting your group, and we look forward to hosting future events. Thanks again for posting your review on TripAdvisor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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255 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
Reviewed November 14, 2013

the hotels value was outstanding for the price and the options available everything was terrific. The only suggestion that I would make it would be to allow your front desk staff to be aware of upcoming large groups so that they do not have attitudes when large groups, and things get hectic thank you

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bojamber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty C, Manager at Travelodge Bradley Airport, responded to this review, November 19, 2013
Bojamber - Thank you for your 5 Star Review! We appreciate the feedback. We hope to see you again the next time you visit the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
Reviewed October 30, 2013

This place was awful. Dirty rooms, broken fitness equipment, bugs, and a horrible external appearance. Although we booked 3 nights, we left after 2. Most disappointing, however, was when we complained to Priceline, Priceline informed us that the hotel manager insisted that we stayed all 3 nights and did not complain about the bugs. Both of these statements were not true. I am not sure if I am more upset at Priceline for believing the manager who runs this dump or at the manager who lied to Priceline about how long we stayed and whether we complained. AVOID THIS PLACE!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blake-1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty C, Manager at Travelodge Bradley Airport, responded to this review, November 7, 2013
Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Vermont
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 28, 2013

Curb appeal is lacking. Room was spacious but bathroom is very outdated. Bed and linens were nice. Free wifi and breakfast included which are great for those on the go. There was a wedding reception when we checked in and unfortunately about 15 people standing outside the main check in entrance all Smoking! Did not enjoy walking through a cloud of smoke. No noise issues thankfully! I probably stay some where else next time.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty C, Manager at Travelodge Bradley Airport, responded to this review, November 7, 2013
Jackie B - Thank you for staying with us and sharing your thoughts. We appreciate your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 27, 2013 via mobile

Aged & last renovated by unskilled builders, this place has certainly seen better days. While paint everywhere and sloppy joining won't disturb a nights sleep, the loud plumbing is a little annoying. When rooms nearby shower it sounds like their tub is warming engines to launch into space.

With that said, the staff were nice, the rooms were clean and the beds comfy. If you've once backpacked and don't mind breakfast with disposable cutlery, this place may be your thing at the price.

Stayed October 2013, traveled solo
Helpful?
Thank Badger361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty C, Manager at Travelodge Bradley Airport, responded to this review, November 7, 2013
Badger361 - Thank you for your feedback, it is appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, New York
Level Contributor
136 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 23, 2013

We booked this hotel through Expedia for only 65.00. It is I minutes away from the expensive Marriot in Windsor which we also stayed at and then decided to go someplace more affordable.

The first thing that struck me is that I saw employees leaving to go home who were smiling and talking. I encountered more of the same at the front desk. The hotel was very clean. They said they had remodeled and were doing more. They seemed to update the color of most of the walls which gave it a more modern look. The pool was the same size as the marriot! neither had a jacuzzi.

The room was clean and tasteful, not as modern as the more expensive hotels but nice. You enter the rooms through the hotel or a sliding door outside like a motel. Buffet breakfast was included and had plenty of choices. I recommend this hotel for those who want an affordable hotel that is not dirty or sleazy.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valerie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty C, Manager at Travelodge Bradley Airport, responded to this review, November 7, 2013
Val908 - Thank you for your Five Star Review!! We truly appreciated your kind feedback. We look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bellingham, ma
1 review
Reviewed October 17, 2013

To be honest, based on other reviews we were not pleased with being awarded this hotel, when we initially bid, intentionally avoiding the 3 star bid (they were initially rated at by Priceline).

To our pleasant surprise, our experience did not match the other recent reviewers. We think the property is now properly placed at a 2 1/2 star level and would certainly recommend staying there. We're planning another trip, possibly two, in November and hope to stay at this facility again. It is an older hotel, but the renovations that have taken place, certainly indicate that it is going in the right direction.

9 - Front desk - Friendly, helpful and efficient staff.

8 - Room - Renovated room, clean, bed/pillows comfortable and the heating/a/c was fine. Maid service was friendly and prompt.

8/9 - Food - A hot and cold breakfast (Continental style+) was available and better than expected.

7/9 - Facility - The renovated pool was very nice, as was the lobby and breakfast areas. The business center seemed adequate (though it would be nice if the kids didn't dominate the computers- more a parent issue, than a hotel issue). As mentioned before, we'll look forward to the outside lighting being addressed (minor issue).

Overall a very positive experience. We had our doubts going into this based on the reviews. But it looks like management is listening, because this was one of our better experiences. Again, being positioned at a 2 1/2 star level is accurate. If we get awarded this hotel again in a few weeks, we'll report back on it, but based on this experience, we would expect our next visit to be positive as well.

Room Tip: Request a renovated room.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dj m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty C, Manager at Travelodge Bradley Airport, responded to this review, October 23, 2013
dj m - Thank you for your 4 Star Review. Your feedback is very much appreciated. We are glad that you had a pleasant experience. We look forward to seeing you on your return trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Bradley Airport

Property: Travelodge Bradley Airport
Address: 383 S Center St, Windsor Locks, CT 06096-2828 (Formerly HillsPoint Hotel Bradley International Airport Hartford North)
Phone Number:
Location: United States > Connecticut > Windsor Locks
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #14 of 14 Hotels in Windsor Locks
Price Range (Based on Average Rates): $
Hotel Class:3 star — Travelodge Bradley Airport 3*
Number of rooms: 165
Official Description (provided by the hotel):
Conveniently located 10 minutes from Bradley International Airport in Windsor Locks, CT, Travelodge Inn & Suites BDL Hartford North is your ideal location when visiting the Hartford / Springfield area. We offer a complimentary shuttle service to the airport, and a complimentary hot breakfast. Local attractions include the Connecticut Air Museum, Six Flags New England, The Basketball Hall of Fame, The Mark Twain House, XL Center in Hartford and the Springfield Convention Center. ... more   less 
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