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“Poorly maintained room and expensive!”

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SpringHill Suites Hartford Airport/Windsor Locks
Ranked #6 of 14 Hotels in Windsor Locks
Chesapeake, Virginia
Level 6 Contributor
143 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Poorly maintained room and expensive!”
Reviewed January 29, 2014

Stayed here for 1 night on business before going to the airport the next AM.

Pros: convenient to airport (has free shuttle). Free breakfast with nice selection of foods both hot and cold. Quality was mixed. Fresh strawberries were nice and selection of sweet breads (eg chcoolate chip) was good. Oatmeal was the consistency of mortar. Good selection of oatmeal toppings -- walnuts, cranberries, etc, but brown sugar literally had to be chiseled out of the jar. Room was clean, internet was OK.

Cons: Room was poorly maintained. Toilet required 2 flushes for just a pee and sometimes belched toilet water up as it flushed. Water leaked all over the floor both times I showered, even after attempting to adjust the direction of the shower head. No hairdryer in room -- had to call the desk and ask for one. TV is tuned to FOX news (really?). All this for nearly $200 per night including taxes. Not up to usual Spring Hill Quality.

Room Tip: Avoid room by elevator. Had to run the fan constantly to drown out the noise.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank notravelsurprises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review, January 30, 2014
Thank you for spending the time to pass on your feedback from your recent stay. We truly apologize for the less than perfect stay. It is our goal to ensure that all of our guests have an enjoyable stay. We appreciate your feedback as it helps us to focus on items so that all of our guests have an enjoyable stay. We hope you will allow us another opportunity to stay with us and experience our great hotel.
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269 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Goshen, Connecticut
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 28, 2014 via mobile

My wife and I spent the night before an 8 a.m. Departure from Bradley Airport here. The room was clean and the front desk very helpful. We had dropped off our car at a parking lot earlier. The hotel shuttle offered to take us to a local Ruby Tuesday's without charge and also picked us up. Airport shuttles leave every half hour for the less than five minute ride to Bradley. There is nothing spectacular here, but everything is perfectly acceptable and we will return.

Stayed January 2014, traveled as a couple
Helpful?
Thank Jfjesquire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review, January 30, 2014
Thank you very much for passing on your positive experience you had at our hotel. We are very happy that our hotel worked for your early morning flight. We hope to see you in the future.

Thanks again.
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1 review
Reviewed January 20, 2014

It was clean, and quiet. Got a good night's sleep. This is what a hotel is for, so for that it gets five stars. However, there was a miscommunication between myself and the Marriott person when I booked. Thus, my room was not what I anticipated. I was there with my teenage children. The pool was tiny. Fortunately they were the only ones in it at the time. We searched high and low in our room for a TV channel listing but found none. The front desk reported that they had just changed vendors. (They also had only about 10 channels). The WiFi was so slow we couldn't use it. For what I paid for a Marriott brand room, I expected a lot more.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slturtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review, January 24, 2014
Thank you very much for taking the time to review your current stay. We are sorry we did not meet your needs 100%. We have just this week upgraded our internet service and increased our cable channels. We hope you will allow us another opportunity to have you stay with us in the future.
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Denver
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 5, 2014

Stayed here over Thanksgiving while visiting family. The two queen bed room was spacious and the three of us were very comfortable with myself and my husband each having our own bed and my son on the pullout. I love the layout of the room and the efficient use of space. Overall I would stay here again. Courteous and efficient checkin.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mas4tune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review, January 10, 2014
Thank you very much for writing your feedback from your recent visit. Happy to hear that our room and the staff made your stay enjoyable. We hope you will be able to be our guest again in the future.
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CHICAGO
1 review
Reviewed November 24, 2013

Positives- Clean, great customer service, courteous staff, and well decorated. Excellent quick access to the airport.
Negatives- The building seems to be made of toothpicks and a paper. The walls and floors are super thin and you can easily hear EVERYTHING through them, not just other rooms and hallways but also lots of ambient noise from outside. When someone walks down the hallway, the floor in your room shakes and everything in it rattles. Also, my mattress was horribly lumpy. If you are anything less than a very heavy sleeper, don't expect a restful night of sleep.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robodzinski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review, November 27, 2013
Thank you very much for your positive feedback regarding the staff. We hope you will allow us another opportunity to have you as a guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level 6 Contributor
210 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed November 18, 2013

We have now stayed at this property twice and have had a consistently positive experience both times. The hotel itself is right across the street from the airport which is so convenient for an early morning flight. I love the size of the Springhill Suites rooms -- it is great to have a living area as well as a sleeping area. I also like the bathroom situation -- one room with its own door houses the toilet and a sink with mirrors and a completely separate room houses the shower and a sink with counterspace. This allows two people to get ready using a sink and mirror at the same time which is very helpful when trying to get out the door. The staff is very polite and helpful too. The breakfast is okay but it is free. Personally, I enjoy their oatmeal. There are four large towels in the room but these are split between the two bathrooms, so it took us a minute to figure this out.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thesportsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review, November 22, 2013
Thank you for sharing the positive comments regarding your recent stay with us here at the Hartford Airport SpringHill Suites. We strive to provide personal service to every guest and I will be sure to share your positive comments with the entire team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Healdsburg, California
Level 6 Contributor
185 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed October 27, 2013

Airport shuttle pick up took two calls and a 25 minute wait to arrive, flight noise from runway landings and take offs all night long, the bedside clock does not illuminate so seeing it at night or early AM is impossible, only one bath towel and one soap in the room for the two of us, the toilet does not flush, a waffle glued to the waffle maker in the breakfast room makes waffles for breakfast only a dream, no OJ in the juice dispenser and only the bottom dregs of coffee in the one coffee urn. On the bright side, it was nice to have a microwave in the room, but that's what you expect for a "suites" hotel. This appears to be, maybe, a new Marriott property, but it is not up to snuff to Marriott standards.

Room Tip: Ask for any room with low room numbers. That seems to put you farthest from the runways.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this review, November 6, 2013
Thank you for taking the timeto review your recent stay. I am so sorry that you did not have an enjoyable stay. We hope you will give us another opportunity to have you as a guest in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Hartford Airport/Windsor Locks

Property: SpringHill Suites Hartford Airport/Windsor Locks
Address: 225 Ella Grasso Tpke, Windsor Locks, CT 06096-1061
Phone Number:
Location: United States > Connecticut > Windsor Locks
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Windsor Locks
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Hartford Airport/Windsor Locks 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Springhill Suites Hartford Airport/Windsor Locks Hotel Windsor Locks
Springhill Suites Windsor Locks

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