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“Great customer service,” 5 of 5 bubbles
Review of Hartford/Windsor Marriott Airport

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Hartford/Windsor Marriott Airport
Ranked #5 of 8 Hotels in Windsor
Certificate of Excellence
Denver
1 review
“Great customer service,”
5 of 5 bubbles Reviewed December 9, 2009

Like the new fitness center; especially appreciate the concierge lounge ammenities and service. Check-in experience is always effcient and friendly

  • Stayed December 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lesbla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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340 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Philadelphia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 9, 2009

I travel often for business and this is one of my favorite hotels. The staff is just great - from the front desk to the resturant to the honors lounge. They really make you feel welcomed and valued.

  • Stayed December 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TonyIPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlebury, VT
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed December 4, 2009

The staff at this hotel were very friendly and helpful. However, this hotel was extremely OVERPRICED. $9.99/night (plus tax!) for WIFI?! Are you kidding? I've stayed at places for less than $80/night with FREE WIFI. Food was VERY overpriced as well.

  • Stayed December 2009, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank snowdog877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NC
1 review
5 of 5 bubbles Reviewed October 14, 2009

I've spent quite a bit of time at this hotel, and the staff always makes me feel welcome. From the check-in experience where I am greeted with a warm smile to the spacious rooms, the nice restaurant and most excellent exercise facilities. If something is missing, you need only ask once. If you are a rewards member with minimal status, you will find yourself fortunate enough to be greeted by either Joel or Giselle in the lounge and will be well cared for. This is a very nice place to land when you find yourself traveling through the Hartford area.

  • Stayed October 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IAmAFrequentTravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, OH
1 review
5 of 5 bubbles Reviewed October 14, 2009

I've been staying at this hotel for business in the Hartford area frequently for a while now. I'm always pleased with the level of service & attention paid to the business travelers who frequent this hotel. The evening staff have always gone out of their way to accommodate myself and my colleagues in a welcoming fashion, whether it's a friendly welcome back from the front desk staff on check-in, the recommendations & help of the excellent morning and evening concierge staff, or even finding a place to accommodate the occasional friendly card game among co-workers. Actually, I can't say enough good about the concierge staff - the morning concierge is one of the best I've ever had the pleasure of meeting, far exceeding my expectations at this level of hotel, and the current evening concierge is always working hard to keep her guests happy and comfortable.

The restaurant's recently revamped it's menu, which was a major improvement, and the hotel's been going through a nice, continuous set of improvements like the new LCD TVs in the rooms and expanded channel offerings. The location, while not being right next to the airport, is still within in convenient reach of both the Airport, various industrial parks and headquarters in the near vicinity, and quick access to I-91 for getting to Hartford and other local areas. If there's any fault in the location, it's the lack of off-hotel dining options in the near area, although that's been improving somewhat.

While I'm not a frequent user of it, a recent update to the fitness center seems to have significantly brought this up to more modern expectations with very high-end equipment with personal LCDs and ipod capability. Very impressive.

  • Stayed September 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ThirtyReset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hartford
1 review
5 of 5 bubbles Reviewed October 14, 2009

for one, the rate is great compare to other compatible hotles. the front desk staffs are great and make you feel welcome and at home. i feel like this is my home away from home.

the concierge staffs are also great. they are very professional. i am glad i can access to the lounge before my work days and end the nights with a great dessert.

  • Stayed September 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank luctiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed September 21, 2009

This Marriott is nicely located in Windsor, CT. Clean and nice enough. Rooms a little small, specifically those with double beds. Overall the stay was nice; however, the front desk clerk was pretty incompetent. They clearly needed more than one staff member at check-in as this one must have been new (I hope, for her sake). Check-in was painfully slow and I was not given the welcome bag for the event I was attending. Not a big deal... But, when I returned to get our welcome bag, the woman was on the phone with an obviously disgruntled customer, and instead of asking the person to hold after 5 minutes, she allowed a line of people to form and we all had listen to her constant apologies to the customer on the phone for about 15 more minutes. People in line tried to interrupt numerous times, but she was incapable of handling more than one task at once and brushed them aside. I hope she gets properly trained for future guests.

  • Stayed September 2009, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank DolceMeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hartford/Windsor Marriott Airport

Property: Hartford/Windsor Marriott Airport
Address: 28 Day Hill Rd, Windsor, CT 06095-1705
Phone Number:
Location: United States > Connecticut > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 8 Hotels in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hartford/Windsor Marriott Airport 3.5*
Number of rooms: 291
Official Description (provided by the hotel):
The Hartford/Windsor Marriott Airport hotel offers many upscale hotel accommodations and amenities, but it s our incredible location in Windsor, Connecticut that you ll truly appreciate. We are just a short complimentary shuttle ride from the Bradley International Airport and minutes from downtown Hartford. ... more   less 
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Also Known As:
Marriott Hartford/Windsor Airport Hotel Windsor
Marriott Windsor
Windsor Marriott

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