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“Average Airport Hotel”

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Hartford/Windsor Marriott Airport
Ranked #4 of 8 Hotels in Windsor
Reviewed December 27, 2007

This is a pretty average Marriott Hotel. It's somewhat misleading because it's still a little bit of a drive away from the airport. I stayed here for about 6 months while on a project. The rooms are pretty standard and well maintained. The staff was somewhat friendly, but never really gave me that "willing to go the extra mile" feeling. One of my biggest issues is with the elevators, there are basically only 2 elevators and about 25% of the time, one elevator is out of service. Since a large portion of people are there on Business, this creates a big headache in the morning when the entire hotel is trying to get to their rental cars.

For the most part, I think people stay at this hotel because of it's location and convenience to where they were going, not really by choice. I would have to agree with that statement.

  • Stayed: October 2007, traveled on business
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Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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388 - 394 of 403 reviews

Reviewed October 15, 2007

We've stayed at this hotel more than 5 times in the last two years at it is closest to my family in CT. The service and quality of the hotel has significantly declined as the room rates continue to increase. There are many other quality hotels in the immediate vicinity (across the street), we will be trying one of those next month.

The indoor pool was initially one of the best things about staying here in the winter, but it is open for limited hours and cleanliness of the pool is questionable.

Noise levels & Safety -- last 2 visits there were large groups of kids (10+) in their late teens hanging outside the side doors and in the parking lot smoking until all hours. A call to the front desk did nothing.

Cleanliness of the bathrooms and common areas has also declined. The stairways are dingy and reek of urine.

Stayed: September 2007
Thank PAGurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2007

In all, we would recommend this hotel. This is a large, full service Marriott. We were pleased to see that at 62 we now qualify for the seniors discount which significantly reduced the cost of the room (we paid 98$ plus tax). They added a refrigerator, upon request, for no extra charge. The room was clean, the bed was good, the bathroom nice and the bath products very nice - especially the orange ginger body lotion. The staff were all friendly and helpful. The fitness room is quite large and nice - dfifferent types of cardio machines and free weights and you can go any time you wish 24h. There is a large lobby with a bit of a noisy water fountain gushing. My husband liked it - I could do with less sound. On the first night we arrived, it had been a terrible stormy day with treacherous road conditions, so we decided to eat in the hotel. Usually hotel restaurants are pricey and offer run-of-the-mill ho-hum food. Although the waitress was young and inexperienced, the food was surprisingly excellent. The never ending salad was chilled and fresh, including black olives etc and the salad bowls were well chilled. Nice details. The bread was wonderful. I had the shrimp cocktail which had truly jumbo shrimp and the filet mignon was high quality. The plating needs improvement however and the desserts did not measure up to the photos.
My only real reservation for this hotel is the business center. It is very small and was always busy - lots of people working with laptops as well and on speaker phones having meetings etc.
As for other places to eat in the area - everyone recommended Maine Fish Market - we thought it was awful. It had been described as a "nice restaurant." It was loud, no table cloths, mediocre food - reminded me of diner seafood. Closer to the hotel is Jim's Family Restaurant (Poquonock Avenue). Also no table cloths but much friendlier service and home-made quality Italian food. An authentic vegetable soup and good quality portions. Tasty, and reasonably priced - a family could order a pizza for good value. Further into the town - More than Ice-cream (I think that is the name- Broad Street I think) - good ice cream with an interesting owner/operator Gene. If you are not sure where to eat or what to see - he can set you straight. Apparently there is also an excellent Indian restaurant on that street - we just did not have the time for it.
We had a great time at the Mark Twain House, Harriet Beecher Stowe House, and the Airplane Museum. This is a nice area to stay with many things to do and see. (The Carousel Museum was a dissappointment by the way).

  • Stayed: July 2007, traveled as a couple
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Thank cohenprof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2007

All the trimmings are there but the devil is in the details, and there was one little problem after another, small but finally quite irritating. From a slight "attitude" at the front desk, to getting a wake-up call at five a.m. when in fact none had been ordered, to an overpirced room for underwhelming product; from overly friendly, almost sappy greetings from the entire staff in the morning, to the front desk not having quarters for the laundry machine, to the heating/cooling system in the room not having a continuous fan option and thereby not having the normal hotel room control options. The hotel is beautiful on the outside and the inside. The fountain in the lobby is lucious. There are often huge events in the big room off the lobby. The restaurant has a wonderful staff and great food. But there's an overall air in the hotel of unfounded pretentiousness. The many many small things just seemed to be off kilter. I'd prefer a good Courtyard Marriott to this behemoth.

  • Stayed: April 2007, traveled on business
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2  Thank NewYorkTravelsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2007

I stayed at this hotel for nine months while on business. Initially the service was outstanding, but in the last few months turnover seemed to play a significant role in reducing the service to average at best. The GM of this hotel appears to be very good, so I expect the service will improve again. The rooms seemed new and were above average for an airport Marriott, but noise has a way of finding its way into these rooms. This wasn't a major problem since this isn't a hotel frequented by guests who are excessively loud or stay up late, but it was still an occasional annoyance. There are a few rooms in particular in which noise from another room comes directly through a vent and it's almost as if you're standing in the same room, although only a few rooms have this problem. The executive lounge setup is far above average with plenty of comfortable couches and chairs and two TVs. The food, however, is below average, and the afternoon staff often doesn't refill appropriately. Turnover may be the problem here as the afternoon hotel lounge service was top-notch before the attendant quit a few months ago. The morning attendant is as good as they get and belongs in a five-star hotel. Another notable downside is the location, as the hotel doesn't have many options for food or shopping nearby.
Overall I can recommend this hotel as it is comfortable, clean, and easily accessible. The GM is very customer oriented and will likely deal with any reasonable complaints immediately.

  • Stayed: December 2006, traveled on business
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1  Thank AndrewUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2006

Stayed there for a week while on business. Decent, clean comfortable room...pretty average for this class of hotel. Good breakfast and bar area raised the stakes a bit. The sitting area near the bar must have the loudest fountain in the world, but pleasant. Easy to access from the road and airport. On the whole above average for accom and set up. Staff perhaps not as friendly as could be when asked for help, but I'd just come from the Hilton in Boston where the staff were excellent.

  • Stayed: October 2006, traveled on business
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1  Thank chozzar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2006

A Marriott where Marriott standrads and norms are in place and genrally observed. Few surprises, very comfortable new bedding, easy connect wireless, shuttle to airport, quiet and fairly valued.

Checked in late (Midnight ), 2nd to last guest for that night, and staff was somewhat unattentive, unknowledgeable and while polite wholly unhelpful about substantive matters raised.

  • Stayed: September 2006, traveled solo
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Thank ReddyWhip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hartford/Windsor Marriott Airport

Address: 28 Day Hill Rd, Windsor, CT 06095-1705
Phone Number:
Location: United States > Connecticut > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 8 Hotels in Windsor
Price Range: $103 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hartford/Windsor Marriott Airport 3.5*
Number of rooms: 302
Official Description (provided by the hotel):
The Hartford/Windsor Marriott Airport hotel offers many upscale newly renovated hotel accommodations and amenities, but it is our incredible location in Windsor, Connecticut that you will truly appreciate. We are just a short, complimentary shuttle ride from the Bradley International Airport and minutes from downtown Hartford. Our BDL Airport hotel is located near Cigna, Travelers, VOYA, Six Flags New England, the University of Hartford, and Rentschler Field, home of UConn Huskies Football. At the center of our hotel is the Marriott Greatroom; flexible seating and spaces with a contemporary style and design, a coffee bar proudly serving Starbucks® coffee, and a chef-crafted menu of small plates and pours. New Guest rooms feature ultra comfortable bedding, 49-inch LED Smart TVs, and ergonomic work spaces. For your important meeting or special occasion, our state-of-the-art event facilities, custom catering and certified wedding planner are perfect for a flawless event. ... more   less 
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Also Known As:
Marriott Hartford/Windsor Airport Hotel Windsor
Marriott Windsor
Windsor Marriott

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