My wife and I have dined at Lucky Lou's many times. The food is consistently good, and it's located in a nice old colonial house in a picturesque and historic part of town. My sister and her family were visiting from out of town yesterday and a reservation for the 6 of us was made 5 days in advance. Upon arrival, they did not have a table for us. This is because they had booked a private party for the entire upstairs, which made far fewer tables available for the general public. I believe Lucky Lou's should have told us about this before accepting our reservation, or should have simply declined the reservation when we made it. No big deal...we would have made a reservation elsewhere. They did, however, offer to seat us outdoors. Against our better judgement, we decided to do this instead of taking our chances finding a table for 6 elsewhere on a Saturday night. While it was cool outdoors, it was a nice fall evening. However, the restaurant was understaffed with only THREE servers working the entire restaurant on a busy Saturday night. It took 2 hours to get our dinners. Since I worked my way through college at restaurants, as both a waiter and bartender, I know that it doesn't have to be this way at ANY restaurant. And because of my past experience, I always leave at least 20% tip for the server. But there's always a first time for everything and it pains me to say that I left less than 20% last night. While it's not the server's fault the restaurant was understaffed, I believe she could have been straightforward with us and let us know of the problem before seating us. This, combined with not honoring our reservation, contributed to the lowered gratuity. Perhaps the message will be transmitted to management that there is a difference between operating efficiently with staff and outright greed at the expense of your staff and customers. A very similar situation happened to us previously at Lucky Lou's and I figured at that time that it was just a fluke, but now it's clear that it's a pattern. The lesson I've learned is that if you are going to make a reservation at Lucky Lou's, be sure to make a reservation at another area restaurant for 30 minutes later, that way you're covered if Lucky Lou's has overbooked or has understaffed.