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“Food is Excellent but service is way too slow!!”
Review of Rive Bistro

Rive Bistro
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Ranked #16 of 174 Restaurants in Westport
Certificate of Excellence
Price range: $15 - $30
Cuisines: French
Dining options: Breakfast, Outdoor Seating, Reservations
Restaurant details
Dining options: Breakfast, Outdoor Seating, Reservations
Reviewed May 11, 2014

We went for dinner at Rive Bistro last night. The food was superb. However, the service is very, very slow. It seemed that there was enough service people roaming about but that is just it they seemed to be roaming aimlessly about the restaurant without being attentive to the patrons. The demeanor of the staff was bland except for one young man who was from England. We also noted that after the waitstaff take your order they then have to enter it all on a computer screen and that seemed to take far too long. We ordered drinks and they took a very long time to arrive. The appetizers of romaine salad, Foie gras and oysters were excellent as was the grilled salmon with kale and mashed potatoes. We waited, and waited, and waited some more for someone to offer dessert and coffee. Finally we requested coffee from a busboy passing by then after a fashion our waitress appeared, we ordered the apple tartan and waited and waited some more. We saw who we assumed to be the manager heading our way with the dessert when all of a sudden he took a detour, after a few minutes he approached us with the dessert, which was also wonderful. All in all it took us over 2 hours to have dinner. We felt that it was far too long and feel that if the Rive Bistro would work on these service issues it would be perfect.

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1  Thank rosie1858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 - 107 of 135 reviews

Reviewed April 26, 2014

Looking for a new place in lower Fairfield County is always an adventure. New restaurants are constantly popping up. The Rive Bistro follows several restaurants in that location, along the Saugatuck River in Westport.
We were there on a Thursday evening, and the place was fairly busy, busier as the evening passed. We were greeted nicely, and were seated at a great table in the lower section, down along the pier where locals dock their boats in summer and come in for a bite. The river was moving slowly and peacefully.
The Rive Bistro menu is varied, with an emphasis on fresh fish and seafood, but with enough other choices to keep different tastes happy. Service was "leisurely", which meant about a 10 minute wait between courses. Drinks were brought promptly. My guest had oysters, which were extremely fresh and sweet, my trout was tasty, although a bit dry. All in all we were happy with our choices. We will definitely return in warmer weather when we can sit outside and enjoy the sound as well as the sight of the river.

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2  Thank realmgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2014

This was my second luncheon in 10 days at this nice place right on the riverside, chosen by me primarily for the view and the location. Although the food is wholly agreeable or better, there are some attributes missing among the staff that detract notably, including:

> slowness to inquire about initial drink orders, followed by

> slowness to deliver those orders, followed by

> slowness to take meal orders;

> a general absence of friendliness conveyed to patrons.

The overall seating venue physically - inside nice and clean, appealing, outside when a few more degrees arrive, don't know if the kitchen is contemporary - provides a strong foundation that should lead to many of the boxes below to be higher checked. Maybe the luncheon staff is the B team, or maybe they're just filling time until the evening . . . it's hard to pin down but I'll be taking friends and family elsewhere for the foreseeable future.

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1  Thank Dustement
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

Have eaten here several times. The room and view are wonderful. I especially love the Steak Frites, Salmon and Appetizer with Goat Cheese and Beets. Not a big dessert eater, but the dessert are great. Service is friendly, and the wines I've tried so far have been excellent. Prices are standard for this type of restaurant in Westport. All around a nice place for lunch or dinner.

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Thank chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2014

My wife and I went out tonight and stopped by a downtown Westport restaurant for cocktails and appetizers and then decided to try Rive Bistro (we only live up the road and haven't tried this restaurant). We arrived at 7:30 on a Saturday night and sat at the high tops next to the bar. We sat their for a while, maybe 10+ minutes and finally someone came up to us and asked if we were having dinner. We said "no" we were just having cocktails - the waitress or whatever you want to call her said "oh" and walked away. We waited more than five minutes and nobody came around to us. The bar area wasn't that busy so we really wondered why nobody came to serve us. I did have flashback of the previous owners and having a similar experience in the same area of the bar. I don't imagine they will be in business much longer. Poor service means poor revenue which translates into closing their doors. After our experience - adios!

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Thank billybob1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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