We had planned to spend Memorial Day Weekend at the Water's Edge Resort as a little getaway. We spent exactly 23 hours there.
We had a first floor suite in the Fenwick Library Building. Upon arrival, we had trouble getting a valet to bring in our luggage and I had to go out and stand in the rain and hail someone driving around in a golf cart. The furniture in the unit was shabby; the walls paper thin. There are balconies, but no furniture for them.
We had problems from the first minute with the toilet flushing poorly and making huge gurgling sounds whenever someone else in the building flushed a toilet. Maintenance came three times and, while they were polite, they were ineffective. When we returned from dinner the toilet didn't flush at all. Maintenance came again and "fixed" the poblem, but the toilet ran all night.
We shared a wall with a function room that was having a religious ceremony all evening and you could hear every clap and shout.
Dinner at the restaurant was good, not great, but not bad.
We checked out at 7 a.m. and the gentleman who took care of it was unsure how not to charge us for the entire planned 4 day stay so it was a lengthy experience with no inquiry as to why we were leaving or if there was anything he could do. Never again.
- Official Description (provided by the hotel):
- Waters Edge Resort and Spa offers elegant accommodations, superb dining and a waterfront location, making us the premier choice in Westbrook CT hotels. Ideally situated for business and leisure travelers, families, groups and couples, Waters Edge Resort offers guests a historic experience in a breathtaking setting for the most unforgettable stays. Enjoy onsite dining when you stay with us, rejuvenating spa services, expansive event space and so much more on the Connecticut shoreline. ... more less
- Reservation Options:
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- Also Known As:
- Water`s Edge Hotel Westbrook
- Water`s Edge Resort And Spa
- Waters Edge Hotel