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“Overpriced - service is not great”

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Water's Edge Resort & Spa
Ranked #1 of 1 Hotels in Westbrook
Reviewed November 27, 2013 via mobile

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Location - well clearly thats what this place has going for it and the staff takes full advantage of that in the service category. Its on the ocean with partial views of long island sound. Its in southern CT about 25 mins from Mohegan, 40 mins from Foxwoods. There are quaint shops on premises and there is a outlet nearby. There are a few decent looking restaurants right nearby. Its located 1 mile from the highway.

Rooms - the rooms are small but they have some cool amenities. There is a jacuzzi / soaker - standard option, there is a balcony with chairs for added comfort. Two pluses. The rooms are partially updated with nice tv's and decent fixtures in the bath. Water pressure is great. The two bad's - bed sucks and i didn't sleep well and the wall heater / ac unit is really loud so I stood zero chance of sleeping well.

Service - upon arriving the front desk person was in the room behind the desk sitting on her but looking at her phone. I made several noises and actually had to peek in and say "excuse me" which I hate to do. She approached agitated and just was not pleasant. There was confusion about billing and she was very direct so I became defensive as a result. Bad start. Restaurant / bartenders were punchy also. They tried to sneak in a 20% gratuity without telling us and the guy paying has bad vision and it was dark.. BTW - there was only 2 of us! Thought that was absurd. Restaurant is ok, nothing to write home about however I will say the food was slightly better than average.

Bar - good size bar, clean, dead. Closed much earlier than posted!

Price - well... If your going to pay anything more than $150 for pleasure purposes in the on season I would feel like you overpaid considering the service level. If they get their act together then just for location and view I would pay $180. For business I just wouldn't pay more than $129.

Conferences / weddings - plenty of rooms, ideal for a wedding.

Spa - there is one and it looked decent from the outside.

Pool - looked rather small, closed up early. Just okay.

I would come back for a second try however I hope management or ownership reads these reviews and begins making changes. This could be a lovely place.

Stayed: November 2013, traveled on business
3  Thank snmurphy07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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383 - 389 of 696 reviews

Reviewed November 12, 2013

Stayed a week could of stayed 2 weeks easily. Had a large unit with loft would of slept 6. Nice kitchen. Loved the pool and spa as well as the grounds! Fresh clean air streaming in off the LI Sound in the back yard. Outdoor pool as well. Personally i dont understand all the negative reviews of this resort. Its delightful. Fireplaces, flatscreen TVs. Maybe its because im with RCI and trade into the 1 bedroom units and not the hotel im not sure. All i know is that its very comfortable . If there were a minus id say that the wood floors in the unit we stayed in were buckling all over the place. Other then that, wow. So nice.

Room Tip: If you can get a 1 bedroom loft your doing ok!
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  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank campo84748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2013

Great location and ocean view. Rooms can use some renovations but overall not bad. Need a lot work on customer service, bad attitude from front desk most of the time. I wont choose the place again based on service.

Stayed: October 2013, traveled as a couple
3  Thank Liliana E R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2013 via mobile

Good views. Great staff. That is the extent of the pros. The cons include: overly pricey meals, meals that taste reheated or precooked, and a lack of "fresh" ingredients. I've been here many times, always as a guest. I've used the spa, pool, and workout area and found those lacking in the same way as the restaurant. While everything always appears nice, you just never get the content or quality that you might expect from such a place. If it were the only game in town it would be fine, but the shoreline just has so much more to offer.

Stayed: October 2013
3  Thank climberchica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2013

This is a gorgeous spot for a relaxing weekend, a special dinner, or an event. While the service was sometimes lacking, the two bright spots were servers Ryan and Michael. Ryan went out of his way to assist me, doing so with flare and genuine friendliness. Michael was also courteous and attentive. Because of them, I left with a great feeling and a desire to return. Thanks guys!

  • Stayed: October 2013, traveled as a couple
    • Value
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1  Thank Andrea R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2013

Feels like a mini-resort very close to home. The grounds are so pretty and everything right there on premises ... pool, restaurant, beach, fitness center, even shops. Excellent location. Local restaurants were wonderful. Although not on the ocean, but rather the bay, it is an ideal spot for families or couples looking for a few days of relaxation in the sun. My only suggestion to the management would be, although the service was good and all employees attempted to please, those who were present seemed overworked and undertrained... but they earnestly tried and did a decent job. Our suite was immaculate and comfortable; the common areas needed better housekeeping.

  • Stayed: July 2013, traveled as a couple
    • Value
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1  Thank Maria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

For my birthday we went for a drive along the shoreline after attending a classic & antique car show at Saybrook Point. We stopped here for lunch and were able to get the last seating at 2:30. Our meals were superb! Pedro our server assisted me when ordering my entree which was a home run. Another server Michael with a great sense of humor helped me with an internet connection. We were not rushed even though the kitchen closes at 3. Will definitely return and may order the exact same meal. Stunning ocean views in an elegant setting.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Service
Thank Loretta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Water's Edge Resort & Spa

Address: 1525 Boston Post Rd, Westbrook, CT 06498-2044
Phone Number:
Location: United States > Connecticut > Westbrook
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Westbrook
Price Range: $123 - $1,138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Water's Edge Resort & Spa 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
Waters Edge Resort and Spa offers elegant accommodations, superb dining and a waterfront location, making us the premier choice in Westbrook CT hotels. Ideally situated for business and leisure travelers, families, groups and couples, Waters Edge Resort offers guests a historic experience in a breathtaking setting for the most unforgettable stays. Enjoy onsite dining when you stay with us, rejuvenating spa services, expansive event space and so much more on the Connecticut shoreline. ... more   less 
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Also Known As:
Water`s Edge Resort And Spa
Water`s Edge Hotel Westbrook
Waters Edge Hotel

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