The resort has a great location and gorgeous grounds. If the service was more attentive at the pool bar (ie they need more than 1 or 2 waitresses), if the pool had a lifeguard and cleaner rooms and restrooms, it could be 5 star easily. Unfortunately there are those bad apples regarding service like the sunset bar manager woman but then you get wonderful offsets like Alexis at reception and great employees such as Michael, Ryan and Wilmer for breakfast! When we arrived there was no explanation of the grounds nor of daily activities nor of local area activities. We had to keep asking until we found a person with knowledge - Alexis!!. After a couple of days of figuring things out on our own, we had a good time. They had activities for the kids by the beach which were great and should be part of a welcome package or there should be a daily activity sheet sent to the rooms. To wrap it up, management needs to reassess the number of employees and to pay closer attention to details such as more waitresses and waiters at outside bars and a concierge with a welcome package! Our room was a great size for 4 people. Unfortunately, the room smelled like smoke even though nonsmoking room. When we notified the front desk they offered to move us. We suggest a day or 2 at Mystic to see the seaport and aquarium. A must stop for eats are the Griswald inn and Gabriella's.
- Official Description (provided by the hotel):
- Waters Edge Resort and Spa offers elegant accommodations, superb dining and a waterfront location, making us the premier choice in Westbrook CT hotels. Ideally situated for business and leisure travelers, families, groups and couples, Waters Edge Resort offers guests a historic experience in a breathtaking setting for the most unforgettable stays. Enjoy onsite dining when you stay with us, rejuvenating spa services, expansive event space and so much more on the Connecticut shoreline. ... more less
- Reservation Options:
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- Also Known As:
- Water`s Edge Resort And Spa
- Water`s Edge Hotel Westbrook
- Waters Edge Hotel