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Reviewed April 6, 2008

Oh my...where to begin. I booked my daugher and her fiance a room here on Saturday, April 6. At the last minute, they were able to get a waterview upgrade ($237). I felt it was important that they stay and eat at the place where we were considering a 150 person wedding. The wedding coordinator at the hotel knew we were staying there and making a final decision. Given that information, one would think they would go out of their way to put their best foot forward. The room was a waterview, however, you had to look around the peaked roof in the middle of the balcony! When the guest s above came out to smoke and talk, there was no privacy at all! In addition, the room was above the bar. Loud noise disrupted a romantic evening. The room came with a complimentary breakfast buffet, but the only time available was 9 am. The place was crowded. They just left. Overall, the impression we came away with is that this place is a wedding "cookie cutter." The staff behaves as if they are doing you a favor by letting you stay there. When you walk in, you are overwhelmed by pool fumes. Yes, the view from the balconies of the hotels are beautiful. However, do you really want a summer wedding where the kids activities take place just to the left of the gazebo. In addition, if your wedding is less than 150 on a Saturday night, you must use the smaller ballroom, but you can not use the gazebo. Oh..and there was a wedding in the ballroom and the must have chair covers (extra fee) were shabby, wrinkled from the back and poor fitting. Thank you to all that recommended you stay at the place you plan to have your wedding. I just wonder what the experience would have been if we had come...unannounced! And, yes, as you can imagine we are not having her wedding there. Parents, brides and grooms to be, do not get caught up in their "marketing and sales" presentations. Keeping looking!

  • Stayed: April 2008, traveled with family
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3  Thank Beth7254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 29, 2008

First let me say we owned a time share here for 10 years.
We finally sold it. Thank goodness..........
Because this is one of the only resorts on The Connectiuct Shoreline the owners and staff of this facility feel that they are doing you a favor by being here and do not realize that there are other places to vacation in New England.
Not at all Customer friendly or customer oriented.
Not a handicap friendly facility.
Rooms and condo units are old and need a facelift.
In fact, the rooms actually are on a slant.
Heating and cooling systems do not work efficiently .
Restaurant is mediocore at best. Much better food availble off the premises at say Macdonalds or Burger King.
The service ( Check in or Check out ) leaves alot to be desired.
The original owner of the property that Waters edge is located on , Bill Hahn,The Bill Hahn resort, would be very disapointed in what has happened to what was originally a wonderful facility . .

  • Stayed: January 2008, traveled as a couple
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2  Thank sparkyflorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2008

We recently went to Water's Edge for dinner. We have stayed overnight in the past, however this time we decided on just dinner. First off let me say that Connecticut does not have many seaside resorts. I guess with little or no other choices, there is no reason for the staff to go out of their way to make a guest feel special. When we entered, the door man opend the door for us and didnt even give us a friendly greeting. A simple "Welcome to Water's Edge" would have been nice. Once we were in the lobby we noticed empty glasses were all over the place. It looked like a party was just over but no staff members to clean up. We went to the restaurant (they were also not the most friendly) and they told us it would be a few minutes so we walked around a bit. The views are beautiful and the lobby does have a pretty fireplace with real wood burning in it, however, we could not even sit at the fireplace because of dirty napkins and those empty glasses everywhere. It was discusting. We finally got called for our table. It was right near a window, the views were very nice. The waiter was polite and friendly. Our dinner was great and the service was overall good. Water glasses were always full, and the waiter did come by more than a few times to ask if we needed anything. This resort is located right on the beach. There is the restaurant, a lounge with live entertainment on the weekends. An indoor pool, a fitness center, and a spa. When the weather is warm, out door dining is available. The grounds have pretty landscaping. Overall, it is a nice place however, with some changes, it could be a 4 star experience. The staff needs to be more attentive to keeping the main areas clean and they need to have more of a friendly attitude. When entering the resort from the main road, there are strands of little white lights that decorate the trees and light posts, it is very enchanting to see. It would be even nicer if the staff replaced the strands of lights that were burnt out. Well I hope that management reads these reviews and takes action on making Water's Edge a better place.

Stayed: February 2008
1  Thank a1worldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2008

Water's Edge is the best hotel in Conecticut. There rooms are amazingly clean and the pool(indoor and outdoor) is amazing. There is Wiresless Internet access in most room. I have stayed there 4 times and every inch of the hotel is immaculate. The staff is friendly and and room service is swift. This is the hands down, the best hotel in Connecticut.

  • Stayed: February 2008, traveled with family
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Thank CoClare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2007

reading the other reviews ( the last one)compelled me to write a review.. Check-in I have to agree was a nightmare. You got off easy, we couldn't check in until 5... it was like we were bothering them when we checked to see if the room was done. The TV was stupid... I would rather pass on tv then have that 13 inch one.. If you are trying to pass your resort off as a class act, update certain things, like to a 20 inch tv...... WARNING-- Kids in swimmies are NOT allowed in any of the pools( new rule). they pass an old hot tub off as a kid pool but that is a joke. the pool lady was a JERK and should be fired because of the way she talked to us and others.... A few of the staff didn't even speak english which is no fault but I don't know if I would hire them in a service driven job. There were a number of weddings but I was fine with that. food was ok but mostly ate in... The resort had warning lables all over our kitchen... 1 dirty dish=$25, 1 missing spoon=$25 and so on. makes you wonder who they rent to. We got lucky weather wise so spent a lot of time outside at the outside pool and beach so I guess We made the best of it.... it is only a matter of time befor they screw-up and get the reputation of a bad resort... They (waters edge)think they are better then everyone else!!!

  • Stayed: September 2007, traveled with family
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2  Thank angie101400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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