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“Comfortable beds but not goods value for money”

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Westbrook Inn Bed and Breakfast
Ranked #3 of 6 Westbrook B&B and Inns
Gerrards Cross
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Comfortable beds but not goods value for money”
2 of 5 bubbles Reviewed May 31, 2007

I have just returned from a stay at the Westbrook Inn while on a business trip. The rooms are comfortable and well equiped however I do feel the Inn does not cater well for people travelling on business. Breakfast is not served until 8.30am weekdays which was far to late. Strangely it is served at 7.30am weekends! Apparently continental is available earlier but we were not aware of this as nobody was around in the mornings. We ended up getting coffee from Dunkin Donuts across the street!!

As a well travelled person I was very suprised that on arrival before we were shown our rooms full payment was demanded and charged to our credit cards. This has never happened before in any establishment i have visited. I understand that hotels take a copy of your credit card but to actually charge it, I think is very cheeky.

We later discovered that many people in my party of 8 were charged different amounts. This was due to a mix up in the number of nights the inn had charged individuals which could have been avoided had they charged people on depature. Some of our group was charged for more nights then what they stayed as the hotel seemed to have a minimum night policy.

If anyone was going to visit this area I would not recommend staying at the Westbrook Inn as $162.00pn is very expensive and for a similar nightly rate you could stay at the Waters Edge Hotel which is stunning and located right on the beach. It has full facilites including a breakfast available for those on a early start.

  • Liked — comfortable bed
  • Disliked — charging procedure and creepy mannequin in lobby
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Miss_BGerrardsCross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
    51
    16
    3
    5
    6
See reviews for
14
32
6
4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Parsippany, New Jersey
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed September 13, 2006

My wife and I stayed at the Inn for our anniversary. The house and grounds are in excellent condition and the innkeepers answered all of our questions and were helpful when engaged. I disagree with the negative comments on breakfast in an earlier review. While not as lavish in variety or quantity as some other places, the breakfast was homemade each day and was very good. The beach is a few blocks away but is walkable without gear and the innkeepers have a parking pass if you choose to drive over. The innkeepers tended to stay in the background or were not on the property for much of the time, perhaps that is why some have the impression that the experience lacked "warmth" from the hosts. Happy with our choice and received what we were promised can best sum up our stay.

  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RedBaron62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katonah NY
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed December 28, 2005

Lovely Victorian house...Lots of charm;no warmth.
Nice room/bed, breakfast was nothing more than I could have gotten at Denny's minus the homefries. Lots of fireplaces in the common rooms; none lit. For the top price of our room which included a fireplace and queen bed and a private bathroom (no tub) we could have stayed at the Copper Beach Inn or Water's Edge. A lot of money for a Victorian setting and not much else.

Stayed December 2005
Helpful?
7 Thank HeleneKatonahNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Level Contributor
104 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed October 17, 2005

Recently stayed at the inn with friends. Very, very lovely and quaint decor. The furnishings are beautiful and the rooms are sufficient in size. We have stayed in many B & B's throughout the East Coast over the last few years and this was was certainly enjoyable. But, a brochure we were sent shows a picture of the Inn and makes it look like it is on the beach. Very clever cut/paste but the inn is a few blocks away and the water cannot be seen even from the upper floor. We found that a little deceptive. Also, stayed there for 3 nights and the water heater malfunctioned each morning so that we could not shower till near noon each day. Never received any offer of a reduced rate or even a formal apology for the trouble. certainly an Inn worth visiting, just be wary of the advertisements about the beach and expect to pay full fare regardless.

Helpful?
6 Thank Tony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westbrook Inn Bed and Breakfast

Property: Westbrook Inn Bed and Breakfast
Address: 976 Boston Post Rd, Westbrook, CT 06498-1852
Location: United States > Connecticut > Westbrook
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites
Hotel Style:
Ranked #3 of 6 B&Bs / Inns in Westbrook
Price Range (Based on Average Rates): $$
Number of rooms: 10
Official Description (provided by the hotel):
Step back in time to the romantic Victorian era to this magnificently restored, New England inn & cottage in Westbrook, CT! Perennial gardens, antique appointed accommodations, working gas fireplaces, jacuzzis, Connecticut shoreline beaches and more await you... ... more   less 
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Also Known As:
Westbrook Hotel Westbrook
Westbrook Inn b&b

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