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“Worst service I have ever encountered...” 1 of 5 bubbles
Review of The Restaurant at Water's Edge

The Restaurant at Water's Edge
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Ranked #10 of 35 Restaurants in Westbrook
Price range: $15 - $40
Cuisines: American, Seafood
More restaurant details
Restaurant details
Good for: Large groups, Local cuisine, Scenic view, Romantic, Business meetings, Families with children, Special occasions
Dining options: Breakfast, Lunch, Dinner, Brunch, Late Night, Full Bar, Outdoor Seating, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Valet Parking, Waitstaff, Wheelchair Accessible
Dining style: Fine Dining
Cross street: Ripley Hill Road
Transit: 1 Mile from the Westbrook Train Station and on the Shoreline Bus route.
Description: We would be happy to have you dine with us during your visit to our award-winning restaurant filled with a wide variety of many dishes. We are located right on the shoreline and can enjoy the view of the ocean while you dine with is. We have many signature martinis, italian, and seafood entrees.
Ansonia, Connecticut
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Worst service I have ever encountered...”
1 of 5 bubbles Reviewed August 22, 2012

We had dinner at Restaurant at Water’s Edge on Sat. Aug 18, 2012 while staying at the resort for a “Ladies Weekend”. To be fair and objective, I will say that the atmosphere, décor and view were beautiful and our meals were excellent… delicious and beautifully presented.

Unfortunately, we experienced the worst service of our lives that evening. We were seated and then completely ignored by our waitress for a period of 45 minutes until one of our party went back up to the desk and requested a waitress. She reluctantly arrived and took our drink order. After she had not returned for another 30 minutes, we again had to inquire back at the desk. At the time, there were only 16 people in the entire restaurant and we appeared to be the only table in our particular waitress’ section. She returned with our drinks after basically being ordered to do so by the Manager and then informed us that we would need to submit our appetizer and meal order at the same time as it was getting close to the time when the kitchen would close. She brought everything out and that was the last we saw of her. She never returned to our table. She never asked if we needed anything else and never inquired how our meals were. Meanwhile, a gentleman at another table accidentally knocked a plate off their table and no one even went to assist him. He cleaned the spill up off the floor himself with napkins. The only time our waitress actually came to life was when she noticed her very appropriate12% tip. She stormed over to our table with a scowl on her face demanding to know “what the problem was” and ranted that she had to share 30% of her tips. We were very happy to explain why her tip was significantly less than usual. By the time we got out of the restaurant, we had missed the show we had planned on attending. To add insult to injury, we shared our opinion regarding the abhorrent service with the Manager and his response was a shoulder shrug. No explanation… no apology… no class. Never again…

Visited August 2012
Helpful?
Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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210 reviews from our community

Visitor rating
    61
    63
    37
    24
    25
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Killingworth, Connecticut
Level Contributor
287 reviews
163 restaurant reviews
common_n_restaurant_reviews_1bd8 149 helpful votes
“Really gone downhill”
2 of 5 bubbles Reviewed August 13, 2012

This used to be one of my favorite restaurants. The last time we were here was for my birthday/Easter brunch last April (2011) and we haven't been back since. I don't think we'll ever be back. They charged a premium price for the holiday buffet but the lines were long, the food was mostly cold and picked over. The selections were very limited and fresh food was not put out. Very disappointing.

Helpful?
Thank MM8803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hartford
Level Contributor
14 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“friday night dinner”
3 of 5 bubbles Reviewed July 30, 2012

Good food as usual
- flank steak and file mignon were both VG - salad but nothing special
- nice fresh veggies, but duchesse potatoes were hard and dry - no flavor
why a restaurant as nice as this can't serve warm bread or dinner rolls of some sort is beyond me ....

desserts good

we were seated in lower level dining room so dad could use the elevator - we were only ones there until just before we finished - seemed rather lost

some pleasant music would have been nice since it was such a dreary rainy day and the outside sunset bar was not open....

menu complaint -
online states that friday night features italian menu - also printed in menu handed out at the table for dessert and after dinner drink choices.
we asked waitress for this menu when we sat down and she said it was no longer served - then why is it still online ( easy to fix) and in the printed menu - sloppy/careless/annoying

  • Visited July 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank ctdiner50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethany, Connecticut
Level Contributor
55 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Service without a smile”
2 of 5 bubbles Reviewed July 21, 2012

If you call for a reservation, make sure you have what you ask for in writing. The front desk staff is aggressive on the phone and in person. They simply don't care. I assume in the summer it is busy but its best to remember those of us who come to spend money in the winter. Don't bother asking to speak to the manager because you will get his voice mail and not get a return call. Perhaps monitoring the desk for customer service and adding another manager would be helpful. Hold your breath and hope for the best.

  • Visited July 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank LorraineW111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wallingford, Connecticut
Level Contributor
41 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Nice Place”
3 of 5 bubbles Reviewed July 12, 2012

This great place to go year around.

We have been here many times for different occasions.

Sunday brunches – Their brunch is the best! Hands down no questions asked.
Drinks and Dinner at the Bar- good service, wine selection nice
Saturday outside on the patio – good food… a bit pricy – great view of the water- good music on the weekends.

New Years Eve Party – very disappointed – too crowded and food was just ok.
Spent a week in the time share – very nice

Your going to pay a bit more at this place. The food has consistently been good.

The only problems I have noticed is at the inside restaurant there seems to be tension between the staff and the management. I have seen this on many visits and it distracts from the experience. Managers being rude to staff in front of customers.

I experienced it one time myself went I mistakenly walked through the dinning room trying to get outside. The manager was rude and gave me hard time in front of other customers. A simple “please let me show you the best way to get outside” by the manger would have been the best way to handle it.

Overall a nice place and we continue to go there.

  • Visited February 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank stan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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