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“New Haven-West Haven Best Western”

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Best Western Executive Hotel Of New Haven-West Haven
Ranked #2 of 5 Hotels in West Haven
Reviewed June 1, 2014

Great place/easy on and off/ right off 95 South. Convenient, decent breakfast, clean. Ask for the quiet side of the hotel. Free parking. Breakfast ends at 9:30 so eat early! Decent value for the price paid.

  • Stayed: May 2014, traveled solo
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Review collected in partnership with Best Western
Thank Vivian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded July 9, 2014

Dear Sir,

Thank you for your great review regarding your recent stay. I was thrilled you are very happy with your accommodation and our location. we hope to see you again soon!

Sincerely,

Jocelyn Rojas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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191 - 197 of 342 reviews

Reviewed May 26, 2014

We all know Best Western is not a 5 star hotel, so when you book one, you know you are booking value. In my case, the Omni hotel was booked for all the days we needed, and we were attending a Yale Graduation, so we had to stay at this one.
I understand that you cannot expect the best, but at least you would expect a clean hotel. And that is what really bothers me, because value price should not mean not clean.
We booked a room for 3 people, so we got a single bed plus a sofa bed. When we opened the sofa bed... a filthy dirty sheet was folded inside with an open condom foil. Really? why not clean it?
No extra pillows for that bed either.
Then, hanging in the bathroom, there was a pink underwear. Couldn't the cleaning lady pick it up and throw it?

Another thing that bothered me was the fact that the electrical suckers did not hold the charger.. it would fall down all the time. had to use the ones from the bathroom.

And it was not that cheap! $250 a night almost.

  • Stayed: May 2014, traveled with family
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Thank adrialvarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded May 29, 2014

Dear Ms. AdriaAlvares

Thank you for taking the time to share your feedback regarding your recent stay with us. it is very upsetting to see that we failed at providing you with a satisfactory stay. We work very hard towards maintaining and improving our guest satisfaction everyday.

During your stay we are fully booked and did not get any complaints from the guests. I was checking the logbook and did not get any calls from you regarding your problem.

I will certainly look into this and will make sure this does not happen again.

I hope that this was an exception and you will consider giving us another try next time you are in the area.

Sincerely

Jocelyn Rojas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2014

When we walked in, there was noone at the front desk. We waited about 5 minutes for someone to show up. There was no sign indicating someone would be back. I even called the hotel to see if someone would answer to assist us. When we walked into our room, there was carpet on a chair, all the molding was missing, the telephone port was hanging and the knob of bathroom door was hanging by a hair! After calling the front desk, the attendant mentioned that the hotel was undergoing renovations and he quesickly placed us in another room. This hotel is located right in front of a highway. If you dislike highway noise, this isn't the place for you to stay!

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank Csgguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded May 29, 2014

Dear Csguru,

I am so sorry that you had a bad experience in your recent stay with us. I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique of our performance. You have alerted us to an area needing attention and corrective action has been taken.

We appreciate your patronage and hope you will stay with us at the Best Western Executive Hotel-New Haven-West Haven, I can assure you we will do everything we can to make your stay
a comfortable and happy one..

Sincerely,

Jocelyn Rojas

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Reviewed May 12, 2014

Excellent room, very good breakfast, staff very accommodating. A minor problem with the proper name information on the receipt was corrected very professionally. This is property I'd recommend to anyone traveling trough the area on business or personal travel. Good, reasonable restaurants nearby.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Best Western
Thank RRBuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded July 9, 2014

Thank you for your review regarding your experience with our Hotel and with our team during your stay .I will be sure to share your comments with them.It's feedback like this that really keeps the team inspired to make every guests stay a great one. We hope to see you again soon!.

Jocelyn Rojas

Front Desk Manager

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Reviewed May 6, 2014

I was aregular guest of Best Western Executive Hotel and even I smoke I will choose this hotel because of the location close to UNH and very nice staff. I just called Jocelyn Rojas to make the reservations and she told me about the Environment Friendly-Smoke Free Hotel.

Room Tip: Ask for quiet side of the hotel not the highway side.
See more room tips
  • Stayed: April 2014, traveled on business
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Thank Harry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded July 9, 2014

Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. I will be sure to share your kind words with the team. I am so happy we achieved our goal in providing you a home away from home experience . We look forward to your next stay with us.

Sincerely,

Jocelyn Rojas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

the hotel was wonderful ...the breakfast was not worth it( even as it comes with the room). the hotel parking was tight there are dumpsters and storage containers in the parking lot that forces guests to park to the back of the building and walk around to the entrance

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank Lillian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded April 17, 2014

Dear Lillian H.

Thank you for your review regarding your recent stay. it is very upsetting that we failed at providing you with a satisfactory stay. We will certainly look into this and make sure this does not happen again.

We hope that you will continue giving us another try next time you are in the area.

Sincerely,

Jocelyn Rojas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

Was in town with mom and sister visiting family. The hotel wasn't anything special but provided the basics. My mom and sis arrived before me and they were having challenges in the bathroom. The sink stopper wouldn't work as well as the tub stopper. It was able to fix the sink stopper but for mom and sis (who take baths, I don't) they had to use a washcloth to keep the water from draining. Otherwise, it was suitable.

  • Stayed: April 2014, traveled with family
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Thank dexter619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded April 17, 2014

Dear Dexter 619,

Thank you for taking the time to share your feedback regarding your recent stay with us.

We do apologize for any inconvenienced you had in our hotel. We will look into this and make sure this will not happen again.

We hope that you will consider giving us another try the next time you are in the area.

We look forward for your return.

Sincerely

Jocelyn Rojas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Executive Hotel Of New Haven-West Haven

Address: 490 Saw Mill Rd, West Haven, CT 06516-4044
Phone Number:
Location: United States > Connecticut > West Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Haven
Price Range: $116 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Executive Hotel Of New Haven-West Haven 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 
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Also Known As:
Best Western West Haven
West Haven Best Western

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