Traveled with large group for baseball tournament. Staff unfriendly. Rooms smelled of smoke even though it was a non-smoking hotel. Lounge area was so dark you could barely see in there. Bartender had no ice, no beer (oh two brands of beer) and would never give change back unless you asked for it. Had two towels in my room and when I called for more they said we had to go to the front desk ourselves to get any extra towels. One family had bed bugs in there room. Found bugs in the first room and upon being switched to a second room...more bugs. Staff insisted it was not bed bugs even when they showed her the bug! Breakfast was bad. No plates, had to eat eggs out of a cup. Hotel is right off the highway so if your room faced the highway it was extremely loud. Would never recommend this hotel to anyone. Our entire group (40 people) would never go back to this hotel. Good price but not worth it.
- Official Description (provided by the hotel):
- We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more less
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- Also Known As:
- Best Western West Haven
- West Haven Best Western