First of all, the service was the worst I have ever had in any restaurant at anywhere. It impossible to get refills on our soft drinks, coffee or water, even though we requested them. Also, always before, you could always get more rolls, etc. if requested. Not this time...all requests went unfulfilled. It took more than 30 minutes to get our check after requesting it. All this while our server spent a lot of time standing around chatting with other employees. We were there shortly after opening, and the restaurant was not busy like it is a little later in the evening.
Now, for the food. The blossom onion was not cut right & it was impossible to break off the pieces. If you tried pulling a piece off, all that you got was the coating because it wasn't cut through. What a mess! The bar-b-que chicken breast was not done & smothered in sauce--too much sauce & not good. The steak was too done--ordered as medium rare, but was well done when served. And it is difficult to get your food down if you don't have anything to drink with it.
I would have relayed our complaints to a manager on the spot, but none could be found. We were asked if everything was ok (I presume by someone in management), but that was shortly after we were seated before we even ordered. How would you even know at that point?
The first time I ate at this restaurant, a couple of years ago, the service was perfect as was the food. I think this restaurant could be a victim of it's own success--too busy & too short staffed (or not well trained staff) to provide the service they should. Every restaurant can have an off day. I hope that's what this was.
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