Let me establish my credibility. Having over 10 years experience in the hotel industry, I know what extraordinary customer service is. I also have seen and stayed in great facilities. West Hartford Inn is not in any of these categories. I was very much disappointed with my 2 day stay to visit family.
First, West Hartford Inn was hard to find due to poor signage, location and abutting a restaurant. The breakfast was disgraceful - tiny bagels were hard, bread dry and not much variety. Breakfast room was located at the end of the second floor hallway. Using the elevator was a joke because the lights indicating the floors were broken. I had to rely on the number at the door edge when the door opened.
Bathroom was a 1960's style with shower doors that had mold growing inside the ledge. Lobby was very small and leads right into the parking garage.
Two of the front desk personnel were great - Hitesh and Terri - thanks; however, Mancusio? brought the plunger to me and didn't even do the plunging. The nice guy that I am, I plunged my own... He was helpful in a sense but didn't do the job completely! Room was clean and well maintained.
Overall, you get what you pay for; however, I will avoid this hotel like the plague - sorry.
- Official Description (provided by the hotel):
- Ideal for both business and social travel, the West Hartford Inn offers: Comfort and Convenience. Comfort... The West Hartford Inn now offers newly upgraded rooms. Guests have the opportunity to experience firm mattresses, softer carpets, modern furniture, and 39" flat screen TVs! You can start off your morning with a jog on the treadmill or a quick weight-lifting session in our exercise room, which is conveniently situated across the hall from our breakfast room. Then enjoy a complimentary continental morning meal, including various baked goods, fresh fruit, cereal, yogurt, and hot and cold beverages. Before you head out for the day, log your phone or laptop onto one of our free Wi-Fi networks and say hello to a loved one. If there is anything you need throughout your stay, see one of our kind and friendly staff members. They are here to assist you twenty-four hours each day! Convenience... Whether you are staying with us for business or social travel, much of what Connecticut has to offer is nearby to the West Hartford Inn. In fact, we are located within walking distance of Blue Back Square and West Hartford Center, which are both filled with bars, restaurants, and shops. Moreover, we are a just short drive away from the following schools: University of Saint Joseph, University of Hartford (including The Hartt School), UConn School of Law, Trinity College, and Kingswood-Oxford. Don't forget to visit well-known tourist attractions, such as the Mark Twain House & Museum, the Harriet Beecher Stowe House, The New Children's Museum, the CT Science Center, Wadsworth Atheneum, Dinosaur State Park, our State Capitol, and many other exciting locations! **Important information: You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. ... more less
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- Also Known As:
- West Hartford Hotel West Hartford