We spent a night at the SpringHill Suites Mystic Waterford while in town for a wedding. It's an "ok" place; nothing fancy. The hotel is right off I-95; although you have to circle around and double back to get to it when arriving from I-95 Northbound. So be prepared. The room was clean and bed was standard "Marriott" comfortable. Plenty of room for a couple. Not much in the area (the only restaurant was a Chili's Bar & Grill). But if you just need a decent place to sleep for the night, it's fine.
A couple of "glitches" during our stay:
1) One of our preferences is for extra towels, which I selected when I made the online reservation. There were no extras when we arrived, so I called the front desk to have some brought up. 20 min later, still no towels. I called again and the woman acknowledged that she didn't jot down our room number so couldn't tell housekeeping where to deliver the towels. They arrived 5 min later.
2) At some point while we were out, the AC stopped working. It was a little muggy in our room when we returned from the wedding. @11:45 pm we called the front desk and a gentleman said he would look into it and that he would call back in 10-15 min. We never heard anything. We called him twice and got no answer. Although, the room was stuffy, we eventually fell asleep. Good thing the seasons are changing and the nights aren't hot and humd! The next morning we mentioned the incident to John Grocki, Front Office Mgr. He admitted that the AC would sometimes turn off and apologized that the night manager did not know how to get it back up and running for us. He was very nice and gave us a credit on our stay, which we greatly appreciated. So thanks to John!
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- Also Known As:
- Springhill Suites Mystic Waterford Hotel Waterford
- Springhill Suites Waterford
- Waterford Springhill Suites