Arrived find carpets in the hall ways that needed vacuuming. After entering room 137, we found a dirty bathroom floor. Part of hairbrush and ladies fake nail were on the floor and there were filmspots all over. When the sheets were turned back there were hairs on the sheets. The linens for the sofa bed were missing and the air wouldnt cool below 74 degrees despite turning the thermostat down to 56 degrees. The front desk was notified in person at 730pm and as of 830pm, no one had come to correct the problem. I took the hairbrush peice and fake nail to the front desk myself and they called housekeeping to return to the room with me. The housekeeper didnt speak much english. and her efforts to clean the bathroom floor were terrible. She buffed it with a dry cloth and then as me if it was ok.
Engineering never answered their calls and so the front desk chose to move us to a room a couple of doors down, #141. Again the bathroom floor was dirty which I cleaned myself. The bed was ok and the air worked to some degree (the room cooled).
The hotel portion of the facility is so dated its not funny. Carpets in the hallways are stained and need cleaning. Some of the guests think the hallway is a place for dumping garbage. The pool and hot tub leave much to be desired. Much of the claimed renovations are on the surface. The shower/ tub area looks to be a bathfitter quality overhaul for appearance sake. The foyer atrium area look nice, but the hallways just look dingy. Lastly, the Tradewinds restaurant serves a buffet for dinner, serving things that you would pretty much cook out of your freezer, but it is way overpriced at $19 for adults and $13 for kids. Breakfast was more reasonaby priced and the food was good.
We have one more nite. We'll see what it brings.
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