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“Bogus Credit Card Charges”

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Courtyard New Haven Wallingford
Ranked #3 of 4 Hotels in Wallingford
Certificate of Excellence
Reviewed January 20, 2008

All guests be wary of unauthorized charges on your credit card if you stay at this property. My wife and I recently stayed here and later learned that the hotel had charged our credit card $250.00 for smoking in the room. WE DID NO SMOKE IN THE ROOM. When I called and explained to the manager that we did not smoke in the room he was unsympathtic to my explanation. We now have to fight the charges and are burdoned with the duty of having to prove we are innocent of this. If you stay here be aware that for any reason you can be charged any arbitrary bogus fee for smoking whether you smoke or not. If you call the corporate office you will recieve little sympathy and they will claim that they will investigate the situation. That remains to be seen and we still feel like we are victims of extortion. It seems this is a new way for the corporation to make up for the lack of room-nights when business is bad.

  • Stayed: January 2008
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4  Thank 2overpar5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallingfordCourtyard, General Manager at Courtyard New Haven Wallingford, responded to this reviewResponded April 9, 2009

Hello -

This hotel values each and every guest that walks thru the door! The Wallingford Courtyard is a 100% smoke-free hotel, and we make sure that all guests are aware of the policy, so that there are no surprises upon check-out. Unfortunately, a $250 fee will be charged if a guest smokes in one of the rooms or on the balcony.

Please feel free to reach out to the hotel anytime with questions about this topic.

Thank you!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (233)
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220 - 226 of 233 reviews

Reviewed July 19, 2007

Stayed here for a 4 day business trip...I was very pleased with everything. It was a very comfortable stay. The outside of the building looks slightly older than what it appears in its website pictures, but all is redeemed when you enter the lobby. I stayed in a king suite on the 2nd floor by elevators. I thought that might've presented a noise problem, but not at all. The bed was soooo comfortable. The room was really clean. The breakfast (for 9.95) was delicious and worth the money. Staff was pleasant and very helpful. There's absolutely nothing to do in Wallingford, so it was very comforting to return here at night. I'd recommend this hotel to anyone having to go Wallingford.

  • Stayed: June 2007, traveled on business
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1  Thank hotelstayerlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2007

beds were the most comfortable we have had in a hotel in a long time. pool area was ok - way too hot for adults to really stay in there. nice gazebo garden area for groups to spend time together.

  • Stayed: July 2007
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1  Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2007

This hotel is very standard. Fine, nothing special. One thing that really irked us is the fact that breakfast is NOT complimentary, but they do not tell you this until they hand you the bill. it appears to be a buffet set up, and no one seats you, asks your room number, etc. so if you proceed to the buffet, and help yourself, you'll find yourself stuck with a bill. Particularly whereas a breakfast is pretty standard these days, it's disappointing.
The pool was pretty nice, but there was a youth basketball team who crashed the pool area when we were there at about 10:30 pm, and it made it very uncomfortable and crowded, and they were loud. No security folks arrived.
Plus, the towels are just okay. Fairly flimsy. Overall, an okay experience, but I don't think worth the money.

Stayed: June 2007
6  Thank doverdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2007

My husband and I stayed at the Wallingford Courtyard for two nights on May 4-5 while we attended the University of Connecticut graduation. The hotel is about 50 minutes from Storrs. We are Marriott Rewards members and always try to stay at a Courtyard because there are no 'bad' surprises. That was true in this case. The room was as promised, it was clean, the bed was comfortable and the breakfast was decent. The only thing that would have made it better was a refrigerator in the room which some Courtyards are now offering. If you need a place to stay in the area, try this Courtyard - you will not be disappointed.

  • Stayed: May 2007, traveled on business
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3  Thank retired605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2006

We stayed at the Courtyard Wallingford for one night, as we were travelling. We chose this hotel over the sister Fairfield Inn right across the street because of the indoor pool and whirlpool. The pool was very clean, and warm.

Any problems were addressed right away by the front desk. We had a backed up toilet and the maintenance man came right away. The front desk guy, Peter, was very helpful and friendly. We had car trouble, and he directed us to the nearby repair shop, about 5 miles away. They give excellent written instructions on a map to anyone who asks.

There is a 24 hr Walmart that is 2 miles down the road. A one way taxi costs $10. This hotel has no shuttle service. It is a bit isolated from any other businesses, other than the Fairfield Inn across the street. There are many businesses/restaurants near the Walmart.

This hotel is very clean, and well maintained. The inner courtyard is very beautiful with landscaping plants and a gazebo. The hotel itself is an older concrete balcony type hotel that has had some architechtural updates. It obviously used to have drive up access to the rooms from the parking lot into the sliding glass patio doors, but this is no longer used, as the landscaping extends right up to the patio doors. The room itself has standard Fairfield/Courtyard bed spreads. The room furniture is a step up from the Fairfield. The headboard unit was very nice with built in reading lights.

We used an interstate booklet walk in coupon which made this stay very affordable, and an excellent value. The breakfast buffet is $9 adults, and $6 children. You can also order from a menu ($7-$8). If you didn't care about the indoor pool, I would suggest staying at the Fairfield across the street, as that hotel includes free breakfast.

The only negatives: This hotel still charges for local calls (50 cents). In today's market, I just feel this is unnecessary. There is no pay phone in the lobby, so you have no choice.

Also, we had to make the hide a bed, as it was not prepared. We had to call to get sheets/pillow for this bed. The front desk knew that we needed this second bed when we checked in. We declined the only available 2 bed room as it was a smoking room upon check in. Other than these very minor irritations, this is a pleasant place to stay.

  • Stayed: June 2006
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4  Thank glory4him
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2006

We stayed here for one night on our way home from Atlantic City. We got exactly what we expected, a nice clean room, comfortable bed for a reasonable price. We would stay here again.

  • Stayed: April 2006
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4  Thank Ms_Traveler207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard New Haven Wallingford

Address: 600 Northrop Rd, Wallingford, CT 06492-1946
Phone Number:
Location: United States > Connecticut > Wallingford
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Wallingford
Price Range: $98 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard New Haven Wallingford 3*
Number of rooms: 149
Official Description (provided by the hotel):
Make room for a little fun at the Courtyard New Haven Wallingford, conveniently located near New Haven, CT and offering complimentary shuttle service to local businesses. Our Wallingford hotel offers a spacious, comfortable lobby, well-appointed business center with printing services, and free high-speed Internet access in all guest areas. Unique among Wallingford, CT hotels, our interactive GoBoard(R) enables guests to check out the latest news, weather, local entertainment and airport conditions. The Bistro - Eat. Drink. Connect(R) serves fresh meals for breakfast and dinner in a café environment and also offers evening bar service including wine, beer and cocktails. Standing out among Wallingford hotels, each of our comfortable guest rooms features luxury Marriott bedding, 42-inch TV, mini-fridge, microwave, Paul Mitchell(R) amenities, large work desks with ergonomic chairs and more. Enjoy all the comforts of home and the quality of a Marriott when staying at the Courtyard New Haven Wallingford hotel. ... more   less 
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Also Known As:
Courtyard By Marriott New Haven Wallingford Hotel Wallingford
Courtyard Wallingford
Wallingford Marriott
Wallingford Courtyard

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