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Red Roof Inn Hartford - Vernon
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Reviews (127)
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All reviewsrein's delired roofnext doordunkin donutsclean place to stayhbo channelsdesk stafffriendly young manlost powerhave stayed here several timesmanager on dutyflat screenfree breakfastno frillsnancysmokect
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Reviewed September 10, 2013

My friend and I stayed at this hotel for four days while attending a local antique sale nearby. Upon check-in the clerk seemed confused that we wanted to split the cost of our stay. While that request seemed reasonable to us, the clerk was clearly confused. When we entered our room we found the curtains were not properly secured and looked as if they were falling down. After informing the desk clerk we waited as she brought a ladder and adjusted the curtains. She informed us that we were lucky the job only required climbing two steps of the ladder since "she doesn't do ladders." (And for $90 a night, neither did we) Upon returning to our room the following day, we discovered that neither room key worked which resulted in a trip to the front desk. The following day upon returning we found that our room had not been touched--no beds made, no cleaning done, no clean towels or trash removal. The desk clerk seemed neither concerned nor apologetic and asked us if we would like to bring her our dirty towels. (No we did not). When she brought us clean towels, the clerk informed us our room had not been cleaned since the "do not disturb" sign was on the door-- a. feat of magic since neither one of us touched that sign. After returning the next day once again we found that our room keys did not work.
The breakfast bar was also lacking attention. We ate breakfast in the hotel each morning and found that items were not being restocked as they were used. Scrambled eggs were available each day but no sausage. The lady preparing breakfast was very nice but it was obvious to us she did not have common breakfast items with which to restock. My friend had stayed at this hotel several years ago and felt the quality of the stay had suffered under the new management. The hotel lobby and hallways were sweltering and vending machines nearly empty. It was obvious cost cutting measures were in effect that did affect our stay. In addition the clerk we dealt with during our stay was sorely lacking in people skills. She never once apologized for issues we had; a friendly attitude and an effort to turn the situation around could have a big difference in our view of this hotel. This hotel did have some good points-wonderful beds and showers and close proximity to Rein's Deli but I would probably not stay here again due to the lack of concern for the guest's experience

Room Tip: Be sure to ask for a room away from the kitchen; we booked our room well in advance and for some strange reason we were assigned a room right next to the kitchen and awakened every morning by staff preparing breakfast. The hotel was not full so why did we receive a room in a noisy area?
  • Stayed: September 2013, traveled with family
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1  Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

Just needed a place to stay overnite. Room smelled clean, was comforable. Lobby was nothing special. Computer area was dirty with coffee cups and litter. The best part was that the hotel was walking distance to Rein's Deli! That is a great place for breakfast, lunch or dinner, open 24/7!!!

  • Stayed: July 2013, traveled as a couple
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Thank Tracylee62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013

I was on a trip with my sisters and we just happened to stop into this hotel as it was near end of the day and we needed a break from driving. We were headed to Maine from Wisconsin. This was the second leg of our trip.

We got there, friendly front desk person who checked us in. We unloaded our car and made our way up to the second floor where our room was #222. The room itself was stale smelling which is sort of normal if it hadn't been used for awhile.

We went to use the bathroom and were totally disgusted by what we saw. I certainly wish we would have taken pictures, but really, who thinks to do things like that. The toilet was NOT clean at all. In fact, it looked like it had feces on the outside of it and some throw up as well. We immediately left the room and went to the front desk where the woman gave us another room. Before switching rooms, we decided to check it out. AGAIN it was disgusting. Same thing. What are the chances of that??

After nearly throwing up, ourselves, we went down to have her cancel our reservation and let us out of that health risk of what they call a Quality Hotel. The woman said she was not authorized to cancel reservations and that we would have to talk to the owner in the morning. Was she completely out of her mind?? NO, we asked her to contact the person who could cancel our reservation, and let us be on our way. We did not want to have to back track to talk to the manager in the morning.

After a lengthy wait for this woman to try to reach the manager, she decided to check out the rooms herself. Upon her return, she herself agreed that the rooms were disgusting. Then she proceeded to tell us the hotel business of how they hired new cleaning people on and they obviously were not doing their job.

An hour later, she finally cancelled our reservation herself (something she absolutely could not do) and allow us to leave.

We drove down the road to another hotel that was absolutely wonderful to stay at, very clean. We had the best nites sleep. I will review that hotel as well =)

I am VERY disappointed in the quality of this Quality Hotel. I sure hope to reach their corporate and have them investigate our experience!

Room Tip: Go to another Hotel
  • Stayed: July 2013, traveled with family
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5  Thank KcWazzup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2013

This place is a disaster. We checked in and they gave us a room that was already occupied which was a shock to my daughter and to the guest we walked in on. Luckily he was just shirtless. We went back and received another room. This time the room was empty but we had serious doubts it had been fully cleaned. The toilet was certainly wasn't clean. The towels were either stained or dirty. There was hair in the tub. I went to get clean towels but no one was at the front desk. The hotel also gives a false sense of security. Several outside doors that look like you need a card to access open without a card. When checking out no one was available. As I needed a receipt I had to wait about 15 minutes for someone to show up. In the end, I would have been better off sleeping in the car.

Room Tip: Select a different hotel!
  • Stayed: August 2013, traveled with family
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1  Thank 53Travel23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

My company is Westower Communication, We are a International Wireless Communication company. We ahave been staying at this hotel for over a year and have had nothing but great things to say about the rooms and the staff. We leave equipment and computers in the rooms that total upwards off 75,000.00 and have never had our security compromised. I would recommend this hotel to anyone looking for clean and quiet accommendations. Westower and all it's employees will continue to stay here. Thank you Quality inn Owners / Staff Members for your Service and support.

Room Tip: Rooms have great hot water and great beds
  • Stayed: July 2013, traveled on business
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Thank Jr C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_Inn_Vernon, General Manager at Red Roof Inn Hartford - Vernon, responded to this reviewResponded May 27, 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Hafiza Naheed
General Manager...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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