I was on a trip with my sisters and we just happened to stop into this hotel as it was near end of the day and we needed a break from driving. We were headed to Maine from Wisconsin. This was the second leg of our trip.
We got there, friendly front desk person who checked us in. We unloaded our car and made our way up to the second floor where our room was #222. The room itself was stale smelling which is sort of normal if it hadn't been used for awhile.
We went to use the bathroom and were totally disgusted by what we saw. I certainly wish we would have taken pictures, but really, who thinks to do things like that. The toilet was NOT clean at all. In fact, it looked like it had feces on the outside of it and some throw up as well. We immediately left the room and went to the front desk where the woman gave us another room. Before switching rooms, we decided to check it out. AGAIN it was disgusting. Same thing. What are the chances of that??
After nearly throwing up, ourselves, we went down to have her cancel our reservation and let us out of that health risk of what they call a Quality Hotel. The woman said she was not authorized to cancel reservations and that we would have to talk to the owner in the morning. Was she completely out of her mind?? NO, we asked her to contact the person who could cancel our reservation, and let us be on our way. We did not want to have to back track to talk to the manager in the morning.
After a lengthy wait for this woman to try to reach the manager, she decided to check out the rooms herself. Upon her return, she herself agreed that the rooms were disgusting. Then she proceeded to tell us the hotel business of how they hired new cleaning people on and they obviously were not doing their job.
An hour later, she finally cancelled our reservation herself (something she absolutely could not do) and allow us to leave.
We drove down the road to another hotel that was absolutely wonderful to stay at, very clean. We had the best nites sleep. I will review that hotel as well =)
I am VERY disappointed in the quality of this Quality Hotel. I sure hope to reach their corporate and have them investigate our experience!
- Official Description (provided by the hotel):
- Nestled in southern New England, the budget-friendly Red Roof Inn Hartford - Vernon is located on Route 30, right off Interstate 84. Located nearby to many eating opportunities including the famous Reins New York Style Deli. Old Sturbridge Village, Buckland Hill Mall, and other shopping are located close by. The Hartford Civic Center, Rentschler Field, University of Hartford, and Wadsworth Atheneum Museum of Art are all within a short drive of the hotel. Come check out the hospitality that Red Roof Inn Hartford -Vernon has to offer. ... more less
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- Also Known As:
- Comfort Inn Vernon Hotel Vernon
- Vernon Comfort Inn