I selected this hotel because it was listed with AARP and conveniently
located. It seemed nice enough but don't judge a book by it's cover. All I wanted was a hot shower before dinner as I had been travelling all day. Unfortunately there was just a trickle and it was cold. When
I went to the front desk, I was told "sorry, new tank being installed;
it will be a few hours. You can get bottled water from the machine in the lobby." That evening when I returned, I had hot water but it was brown and full of dirt and not something I wanted to wash in. The tub and sink were full of dirt. Climbed into bed to find short sheets that
were popping off the bed, stained sheets (I don't want to think what it might have been), and a stained comforter. The next morning, Thanksgiving, there was hot water but still had some dirt and brown color. I explained to the front desk that I had some problems with my room, and they said to come back later they were too busy with breakfast. When I returned late that evening, there was hot water but I still had the same dirty towels and linens, and the tub was never cleaned - it still had all the dirt residue in it! It seems all they did was make the bed. At check out, as I tried to mention the problems
again, I was handed a Comfort Inn survey card. That was it - no comments, no "sorry" - nothing. They have the most dis-interested staff I have ever encountered.
- Official Description (provided by the hotel):
- Nestled in southern New England, the budget-friendly Red Roof Inn Hartford - Vernon is located on Route 30, right off Interstate 84. Located nearby to many eating opportunities including the famous Reins New York Style Deli. Old Sturbridge Village, Buckland Hill Mall, and other shopping are located close by. The Hartford Civic Center, Rentschler Field, University of Hartford, and Wadsworth Atheneum Museum of Art are all within a short drive of the hotel. Come check out the hospitality that Red Roof Inn Hartford -Vernon has to offer. ... more less
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- Also Known As:
- Comfort Inn Vernon Hotel Vernon
- Vernon Comfort Inn