My husband and I checked in and were given a handicapped access room(which we did not need nor requested) .The room was very small as the huge bathroom took up most of the allotted space. There was only one office type chair to sit on. I went to the desk to ask about the situation and all they said was they could try to find another chair. I asked if we could move to another room that had someplace for 2 people to sit and the person at the front desk told me he didn't think they had anything but when I insisted he looked and found us another room so we moved. This one at least had a small sofa. The next problem we had was everytime we left the room when we came back our keys didn't work so we had to keep going to the front desk to have them reprogrammed. They told us it was something we were doing!
We had another couple join us for the second night and when we met them for the breakfast they were out of most of the foods and we were told the manager forgot to order the supplies. They recommended we try the hard bagels.
The finishing inceident was when we left we accidently left some clothes in the closet. As soon as we realized it we called the hotel and was told they would get them and keep them at the front desk. When we got there they were not there and the cleaning staff told me they knew where they were, After a few minutes they were brought to us and were damp and smelly,I think they were in the dumpster! Of course the person at the front desk was not available as they were out on an errand and left the cleaning person in charge of the hotel. I have stayed at many compfort inns in the past and NEVER had some poor service. I will never stay here again or recommend this to anyone.
- Official Description (provided by the hotel):
- Nestled in southern New England, the budget-friendly Red Roof Inn Hartford - Vernon is located on Route 30, right off Interstate 84. Located nearby to many eating opportunities including the famous Reins New York Style Deli. Old Sturbridge Village, Buckland Hill Mall, and other shopping are located close by. The Hartford Civic Center, Rentschler Field, University of Hartford, and Wadsworth Atheneum Museum of Art are all within a short drive of the hotel. Come check out the hospitality that Red Roof Inn Hartford -Vernon has to offer. ... more less
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- Also Known As:
- Comfort Inn Vernon Hotel Vernon
- Vernon Comfort Inn