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“Go for the food, watch the service”

Bobby's Burger Palace
Ranked #2 of 51 Restaurants in Uncasville
Certificate of Excellence
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children, Kids
Dining options: Dinner, Lunch, Late Night, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Full Bar, Highchairs Available, Parking Available, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Description: Bobby's Burger Palace (BBP) presents signature burgers inspired by Chef Bobby Flay's extensive travels throughout America and love of the grill in a convenient casual setting.
Ottawa, Canada
Level Contributor
37 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Go for the food, watch the service”
Reviewed July 26, 2011

We both like Bobby Flay's programs on TV. We went to Bobby's Burger Palace with high expectations given the name and his desire for quality on the shows. The restaurant was not busy, the seats were about 40% full. As others have mentioned, you order and pay up front and then seat yourselves putting a number in front of you.

The food is not cheap, however that was expected and it would not stop me from going back. The service is very uneven. The person bussing the area was friendly and quick to clean up. The servers and cooks seemed disorganized. A server brought our burgers and we asked about the fries. She said there were no fries on the bill. She asked for our bill and went away. She came back with 1 order and said she had been looking at the wrong order, but the burgers were correct. We asked about the 2nd order of fries and she said there was only 1 on the bill. We looked and she was right. We were not paying attention when the cashier was punching it in. I know I said fries, but this would be a fault on both sides.

The hamburger was very good, perfectly cooked. If I had 1 suggestion it would be to have a slightly thicker bun on the bottom as juices from the burger and toppings went right through and I ended up holding the burger. The fries were good and the dipping sauce was also very good. We had vanilla shakes which were thick and tasty.

Summary: The food is good to very good but the service could use some work. I would recommend trying it.

  • Visited July 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ggrrrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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420 reviews from our community

Visitor rating
    212
    135
    54
    14
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
“Watch out if you ask for alcohol”
Reviewed July 9, 2011

My wife and I and our friends spent a night at a nearby hotel and came to the casino for the Keith Urban concert. After the concert we went to Bobbys Burger Palace for food. The food itself was great. However the service was awful. After ordering our food, and signing the waivers for "beer," (although we are all 28-30 yrs old...) we sat down and waited for your food. Our food came promptly but the two miller lights we ordered did not come. Those beers never came....After asking for the alocohol we order, our receipt was brought to us saying we only ordered one beer...and that beer would be refunded in cash. Waiting for an explanation, we found out from a random waitress that the beer was withheld because the "beverage manager" had stopped the alcohol because we "drank" to much and we wouldn't be served anywhere else in the whole casino. Noone in our party drank more than one beer the whole night before going there. We left there and visted different several different bars and had no problem although the staff at BBP said we wouldn't be served anywhere else in the casino. It was poor service at a place that served good food. It was very embarrassing as the waitress pointed out a specific member of our party as "drinking too much" although he didn't have one drink all night. As a paying customer, I am very ashamed at the actioms of the staff at BBP.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mikeq1184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin Park, Illinois
Level Contributor
333 reviews
162 restaurant reviews
common_n_restaurant_reviews_1bd8 684 helpful votes
“Great Burger Fries and Shake”
Reviewed June 20, 2011

We came to the casino, just to try this place. The burgers were well prepared and very tasty.
the sauces for the fries, and chipotle ketchup were very good. The coconut shake was spectacular. Overall a very enjoyable dining experience and will come back here again if in the area.

  • Visited June 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank drw2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yarmouth Port, Massachusetts
Level Contributor
150 reviews
97 restaurant reviews
common_n_restaurant_reviews_1bd8 120 helpful votes
“it is what it is”
Reviewed May 21, 2011

We went to Bobbly's Burger Palace with low expectations given its location and the hype. We were shocked at the overall quality of the burgers (no preformed frozen hockey pucks here). The burgers were cooked exactly to the temperatures we specified and the combos were inventive, and the condiments offerings were a nice change from the usual humdrum.The margaritas were great...right down to the brain freeze. The sweet potato fries were the only near miss - they should have been hotter and the honey mustard is not a great pairing. The staff was cheerful and all smiles...which was a pleasant surprise in the otherwise surly Mohegan sun! Would go back again and again!

  • Visited May 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Sheila F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Level Contributor
30 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“great burgers!”
Reviewed April 21, 2011

Had lunch here while at the Mohegan Sun. The food was terrific, especially the burgers! Reasonably priced also. Highly recommended!

FYI For any men who might order the Frozen Cactus Pear Margarita, it is a bright pink color, but tasty and loaded with tequila! The waitress brought it out and headed towards my wife until realizing it was for me! enjoy.

  • Visited April 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank kjmcc0729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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