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“Poor customer service” 1 of 5 bubbles
Review of Margaritaville

Margaritaville
Ranked #7 of 50 Restaurants in Uncasville
Price range: $1 - $20
Cuisines: American, Caribbean, Bar, Grill
More restaurant details
Restaurant details
Good for: Special occasions, Bar scene, Kids, Families with children, Large groups
Dining options: Lunch, Dinner, Late Night, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Description: Margaritaville is a fresh tropical breeze in the Casino of the Wind at Mohegan Sun. The Porch of Indecision, with the only waterfront view at the Casino, overlooks the Thames River with a wall of windows to catch the breeze when the weather is nice. But watch out for the Nor'easter, a storm that pours not rain but margaritas into our giant blender! The island-inspired menu offers something for everyone with American and regional favorites and of course, signature margaritas.
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Poor customer service”
1 of 5 bubbles Reviewed July 30, 2013

This place has become nothing more then a place to collect too much money for what you are getting, and has less then desired customer service, seems there has been a management change here, use to be a friendly place

Visited July 2013
Helpful?
1 Thank MrkSco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville, responded to this review, July 31, 2013
MrkSco - Creating a fun, memorable and delicious experience for our guests is always our top priority, so it is very upsetting to hear we failed to do this for you on your most recent visit. We sincerely apologize and will take all of your comments very serious.

Margaritaville Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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592 reviews from our community

Visitor rating
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    32
    27
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Roseland, New Jersey
Level Contributor
702 reviews
500 restaurant reviews
common_n_restaurant_reviews_1bd8 287 helpful votes
“There's Booze In The Blender.....”
4 of 5 bubbles Reviewed July 21, 2013

Ok, we're parrotheads and go to Margaritaville everywhere we go. Can't beat sipping a boat drink while sitting at the bar watching clips from Himself singing somewhere. Unless of course you're sitting at a beach bah actually on some beach, somewhere....when you're not, this brings you there in spirits! (pun intended)

Visited July 2013
Helpful?
Thank Conseiller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville, responded to this review, July 22, 2013
Conseiller99 – Thank you for all your visits! We are so happy our fun, island atmosphere always takes you away to paradise. Fins Up!

Margaritaville Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ludlow, Massachusetts
1 review
“Surfing in a hurricane!”
5 of 5 bubbles Reviewed July 12, 2013 via mobile

We had an amazing dinner and drinks! Jenna recommended the Surfing in a Hurricane drink as well as some good choices on the food menu. Great night! We'll be back soon :)

  • Visited July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank TravelMama223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville, responded to this review, July 15, 2013
Thank you, TravelMama223! We're so happy you enjoyed your night with us and we can't wait to have you back!

Margaritaville Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotch Plains, New Jersey
Level Contributor
26 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Wait around for the Blender!”
5 of 5 bubbles Reviewed July 10, 2013

Me and my boyfriend LOVED this place. Food was pretty standard of the Jimmy Buffet Chains (Big Burgers, Shore Shack type foods) Drinks are always top notch, delicious, and REASONABLE! I always love going to a Jimmy Buffet place because you can order a drink and its not going to put you in a 30$ hole! If you've never been, wait around/drink some more until the Blender fills up while "MargaritaVille" plays, its pretty cool. Very friendly wait staff and quick! :) Hope to go again!

Visited August 2012
Helpful?
Thank Meandering_Kris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville, responded to this review, July 11, 2013
Meandering_Kris - Great to hear you and your boyfriend both enjoy our delicious cool concoctions, food, value and fun entertainment. Thank you for having some fun with us and we hope to see you back soon too!

Margaritaville Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killingworth, Connecticut
Level Contributor
287 reviews
163 restaurant reviews
common_n_restaurant_reviews_1bd8 149 helpful votes
“Fun place - food disappointing”
3 of 5 bubbles Reviewed July 7, 2013 via mobile

We dine at Mohegan Sun often as we have season tickets to the WNBA and often go to dinner before games. We've dined here twice in the last 6 weeks. The first time, our server was incredible! The food was okay, nothing special but not bad either. This week we went back. I'm sorry to say the food was very disappointing and the service was not great either. As for the food, I tried to keep it healthier and ordered the chicken teriyaki- no rice, just veggies. The chicken probably would have been pretty good if it weren't for the frozen, overcooked veggies that ruined it. The veggies weren't drained and the plate was full of water which made both the chicken and the veggies unappealing. Our server was attentive, too attentive. She was constantly touching me on the shoulder which I found very uncomfortable.

Visited July 2013
Helpful?
Thank MM8803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville, responded to this review, July 8, 2013
MM8803 - Thank you for both of your visits. We want to be part of your pregame ritual, so we appreciate your sharing your feedback with us. It is upsetting to hear about your most recent experience and your comments about our food and service will be addressed with the team. We hope you give us another try before an upcoming game. And to make sure you know, we give 10% off food and non-alcoholic drinks to Sun season ticket holders!

Margaritaville Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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