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“very nice surprise”

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Hyatt Place Mohegan Sun
Ranked #2 of 4 Hotels in Uncasville
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“very nice surprise”
Reviewed December 17, 2013

we were going to stay at Mohegan Sun ( where we did spend 2 nights) but went up a night early to avoid a snowstorm. The room was large and very clean. The staff was eager to help in any way they could. We enjoyed a full breakfast at their buffet. I expected rolls and coffee and we could not have been more pleasantly surprised. It is about 1.5 miles from Mohegan Sun. Great place if one is on a limited budget and still wants to go to the casino.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 773richard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Hello!
Thank you for your review of hotel, The Hyatt Place Mohegan Sun. We are very happy to read that you were pleasantly surprised by our hotel services and staff. We are working hard to become every travelers first choice when visiting the area and your positive review goes along way to helping us become exactly that! If we can ever be of assistance to you in the future please do not hesitate to contact us, we are more than happy to be of service to you.
Best Wishes,
The Hyatt Place
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
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English first
Brooklyn, New York
Level 5 Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed December 16, 2013

Went with friends for the weekend, the hotel was clean, warm , had a lovely breakfast that consisted of all juices, eggs, sausages, oatmeal with lots of toppings, like granola, craisins, cinnamon. They also had cottage cheese, bagels, toast cream cheese, cereals fruits. The room was very large that could easily fit a family of 6 !!!!!!!!! (the large couch that was in the room opens up ) Big flat screen tv, along with a fridge in room. The only thing missing is a microwave. They even have a indoor pool !!!!! 5 minute drive to Mohegen Sun. Lobby was quaint with a tv and some couches. Staff were all nice.

Room Tip: each room is no better then the other
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Havie1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Thank you!
We truly appreciate your review of our hotel and services. Reviews such as yours really do go along way with our potential future guests and as a senior contributor with Trip Advisor we cannot thank you enough for taking the time to review our hotel. Please know that we are always here, 24 hours a day, to be of service to our guests. If you ever have a need to visit our area in the future we are ready to assist you with your reservations. Again, thank you!

Best Wishes,
The Hyatt Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwalk, Connecticut
Level 6 Contributor
126 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed December 3, 2013

We have stayed at this hotel more than once and would highly recommend it. The Hyatt Place brand provides rooms that include a living space with couch as well as bed so it is a more spacious room. Free breakfast, no hassle, free shuttle to casino. Clean rooms, nice staff.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank northernlights40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Hello!
Thank you so much for your positive review of our property, The Hyatt Place Mohegan Sun. We can see on your profile with Trip Advisor that you are well-traveled and a senior contributor with Trip Advisor. Reviews such as yours really do go along way with helping others make well informed decisions prior to booking their stays. Please know that we are constantly looking for ways to improve our services and we do understand that all of our guests have choices when they travel. We are working hard to become everyone's first choice when traveling through Southeastern CT. Please know that we are always here to assist you 24 hours a day. Thank you again for such a wonderful review!

Best Wishes,
The Hyatt Place
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Mount Pearl, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 25, 2013

We stayed at Hyatt Place Mohegan Sun from Nov 17-19th and really enjoyed the stay. The room was very big with a nice bed and a large TV. The complimentary breakfast was excellent as they made a couple different types of breakfast sandwiches which were delicious. They was also a great variety of breads, fruit salad, and oatmeal.

Hotel was very close to Mohegan Sun Casino and with the shuttle leaving every 30 mins it was very convenient.

We utilized the workout room and it was very clean with modern equipment. We were hoping to go for a swim but unfortunately the pool was closed as they were doing renovations.

Overall a great stay! We would definitely stay at this property again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jeff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Thank you!
Great review of our hotel, The Hyatt Place Mohegan Sun. We truly appreciate your review of our property and services. We take a great deal of pride in our services and your review is proof positive that these daily efforts pay off. We hope to have another opportunity to host you, your friends and family again in the near future. Please contact us when you are ready, we are always more than happy to be of service to you.

All-the Best,
The Hyatt Place
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Bayside
Level 1 Contributor
4 reviews
Reviewed November 24, 2013

Clean hotel service was great. Only stayed for one night to attend a concert at Mohegan. Bed was comfortable and bathroom was clean. Free breakfast was ok managed to find enough to eat to hold me over on the drive home. Not a big fan of scrambled egg substitutes but it is free. Didn't take the shuttle to Mohegan since I drove but it's a nice to have in case you do not want to worry about driving.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Hello!
Thank you for your review of our hotel, The Hyatt Place Mohegan Sun. I am very happy to see that you found our hotel as an affordable option to Mohegan Sun. We are located less than one mile away and offer free-to-guest shuttle services to and from. Please continue to consider our property when you travel into the area, we would love to continue to be your hotel of choice.

Best Wishes & Happy New Year!
The Hyatt Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2013

i have just stayed for a weekend their .the cost was much better then Mohegan sun.the hotel staff were very freindly. the rooms were nice and clean.the only problem was we were across from the elevators and you can here everybody as if they were in the room with you at 2-3 in the a.m.but other then that the free hot breakfast was great they have free shuttles to Mohegan that was great even though it was close by. location was easy to get to highway..

Room Tip: not near the elevators. corner roomsare better
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cs7190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Hello,
Thank you for your review of our hotel, The Hyatt Place Mohegan Sun. I am very happy to read that you found our staff welcoming and the condition of our guest rooms neat and clean. We would like to invite you back to our hotel whenever you are traveling through southeastern CT, we would love to host you again soon!

Best Wishes,
The Hyatt Place.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 12, 2013 via mobile

I can't comment on the hotel itself, but is needed to post a warning about their booking procedures. I hate to be a negative reviewer-and if you check my posts they aren't usually negative. I made a reservation for the Hyatt Place through the Mohegan Sun Lodging reservation System and then called back about a week later to change my reservation. I had fractured my hip and decided to stay on property at Mohegan Sun to make the weekend easier (I had tickets to an event). I canceled this reservation and made a new reservation with the same operator, everything was very smooth. I got my emails confirming both the new reservation and the cancelation. We went on our girls' weekend, had a great time, and then found the charge on my credit card when we came back. Thank heavens I noticed it! I will say this, when I called they took care of it right away and were apologetic, but if I hadn't seen it they would have charged me for a room I canceled and they even sent me a cancelation confirmation on. That's scary! Just be aware when you change/cancel reservations- hold onto all those cancelation numbers until you've seen the credit card statement for the month you would have stayed.

Stayed October 2013, traveled with family
Helpful?
1 Thank Kristin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, November 25, 2013
Hello,
Thank you for your review of our property, the Hyatt Place Mohegan Sun. I am very happy to read that your room charges were handled as quickly as we were made aware of the situation and that our Gallery Hosts were polite and professional through-out. Please know that this is not a typical experience and even the best computers sometimes make mistakes. How we recover from these mistakes is always our concern. Of course we will always do our best to limit these occurrences from ever taking place to begin with. We hope that you will continue to consider our property for future trips to the area casino's and if we can ever be of assistance please never hesitate to call on us directly.

Best Wishes & Happy Holidays,
The Hyatt Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Mohegan Sun

Property: Hyatt Place Mohegan Sun
Address: 2049 Norwich New London Tpke, Uncasville, CT 06382-1330
Phone Number:
Location: United States > Connecticut > Mystic Country > Uncasville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Uncasville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Mohegan Sun 3*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome home to the Hyatt Place Mohegan Sun! Whether you're staying with us for work or play, you'll find yourself at a different kind of place with all the modern conveniences to keep your routines rolling. Get comfortable in one of our residential-style rooms, workout in the 24-hour StayFit™ Gym, and stay refreshed in the indoor pool. When you’re ready to explore the area around our hotel near Mohegan Sun, our Gallery Host is available 24/7 to help with tips, reservations, and transportation arrangements. ... more   less 
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Also Known As:
Hyatt Place Uncasville Hotel Uncasville

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