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“Mohegan Sun Getaway”

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Hyatt Place Mohegan Sun
Ranked #2 of 4 Hotels in Uncasville
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 10, 2013

I personally love the Hyatt Brand of hotels, and this one is great. This Hyatt Place is LITERALLY down the road from the Mohegan Sun Casino, and they provide an excellent free shuttle service to and from the Casino. They also provide a coupon booklet for those who go on the shuttle for the Casino, and it has a bunch of great savings in it. The staff is excellent at this hotel; friendly and always helpful. Free hot breakfast is worth getting up for and this Hyatt is close enough highways to get to Mystic, Foxwoods, ect. If you are going away for the weekend or staying for a week, this place is wonderful!

Room Tip: All rooms are great, stay up higher to see the TipTop of the Mohegan Sun ;)
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  • Stayed: August 2012, traveled as a couple
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Thank Meandering_Kris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded July 24, 2013

Hello,
& thank you for your review of the Hyatt Place Mohegan Sun! We greatly appreciate your kind words about our hotel, services and LOCATION to Mohegan Sun Casino and our areas attractions. We are trying very hard to become every travelers first choice when visiting southeastern CT and are very pleased that you enjoyed your stay with us and that you found our staff pleasant and ready to serve. Please know that we are always here to assist you day or night. We look forward to the next opportunity to host you and your guests in the near future and welcome you back whenever you are in the area. Thank you again!
Best Wishes,
The Hyatt Place

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1,111 - 1,117 of 1,416 reviews

Reviewed July 9, 2013

Hyatt is always our first choice when travelling. My hubby & I stayed here during the 4th of July weekend while visiting Mohegan Sun Casino & a concert at the Arena. Our 1st impression did not disappoint. It's a new enough property - maybe 5 years or less. We were greeted by a friendly woman at the reception desk, check-in was a breeze. Our room was just the right size. Upon entering there was a comfy big sectional sofa on the right, counter w/coffee/tea maker & mini fridge & desk/phone to your left. Next is a decent size flat screen tv & if you're bringing any electronics all the outlets are right there. The bed was very comfy too! They also provide the standard iron, ironing board, full length mirror, hair dryer, soaps, shampoos & plenty of soft towels. Although we didn't have time to enjoy the indoor pool or the fitness center we did have a chance to check them out. There are lounge chairs outdoors at the pool for when the weather is nice. Our breakfast was a complimentary contenental breakfast which we were expecting just muffins, bagels, etc. But to our surprise it was also, juices, scrambled eggs, sausage, fruit, yogurt, donuts, bread, coffee, tea. It's a 'help yourself' deal but the staff is constantly refilling & cleaning.

There is a shuttle every 1/2 hr. to Mohegan Sun Casino starting at 4:00 p.m. This makes your stay extremely convenient. Great experience once again. We'll be back there soon I'm sure!

Room Tip: There is no restaurant on site BUT there is a 24/7 room service with a list of apps, salads, sandwic...
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  • Stayed: July 2013, traveled as a couple
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Thank NeedsAVacation713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded July 10, 2013

Thank you!
It is a pleasure to read through your very supportive review of our brand and our hotel here in Uncasville. Please know that we are always working to enhance our guest’s experiences and it is our goal to be every guest’s first choice when traveling. If we can ever be of service to you or your guests we are more than happy to make ourselves available. Again, thank you for your kind review. We look forward to your next visit with us!

Best Wishes,
The Hyatt Place

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Reviewed July 9, 2013

This brand is a great kept secret for Hyatt. This is my third stay in a Hyatt Place and I have been consistently pleased with the experience. Large spacious rooms, clean, free breakfast, nice flat screen, couch and small refrigerator. They also have a free shuttle back and forth to the casino which is nice extra. Excellent value all around!!!!

  • Stayed: July 2013, traveled as a couple
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Thank northernlights40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded July 10, 2013

Spread the word!
Thank you very much for your review of our Hyatt Place here in Uncasville but also your support of our brand in its entirety. Currently we have over 170 Hyatt Place hotels both here nationally and international properties to choose from and it seems like each day we are celebrating a grand opening of another. We are all working very hard to ensure our rightful place as one of the best options for all travelers. If you ever have any questions or concerns please do not hesitate to contact us, we are more than happy to be of service to you!
Best Wishes,
The Hyatt Place.

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Reviewed July 8, 2013

Nice roomy room. Check in was fast. The hotel was booked for the holiday weekend and concerts at Mohegan Sun. The shuttle was fast. Mohegan is 2 miles down the road. Did not go to breakfast but a couple with us did. They had no complaints. The breakfast area was clean. We also saw someone bring a dog with them. There is a small counter area that has sandwiches and salads. You can get tea coffee and light fare 24 hours.

  • Stayed: July 2013, traveled as a couple
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Thank Catherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded July 10, 2013

Short and Sweet!
Thank you for your positive review of our hotel and services here at the Hyatt Place Mohegan Sun. It was a pleasure to have had the opportunity to host you and your guests and we look forward to another opportunity in the near future. Please know that we are always available to you 24 hours a day 7 days a week. Again, thank you for time and review, it is appreciated!
Best Wishes,
The Hyatt Place

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Reviewed July 2, 2013

My husband and I took our 3 teens (14, 14 and 17) to a concert at Mohegan Sun and we decided to stay here. Easy shuttle right to the door of Mohegan Sun, nice to not to have to deal with parking. Love the decor of the room, not the typical boring motel room. The next morning we just grabbed some juice and left, didn't stay for the breakfast, it was crowded! It would have been really hard to find a spot for the 5 of us. People looked like they have finished eating and were just sitting around chatting, although that's not the hotel's fault. I would recommend getting down the breakfast early (especially since it was a Sunday morning) if you would like to find a seat. It was fine for us, though, we wanted to get on the road. I would definitely stay here again! All 5 of us enjoyed our stay here! :)

  • Stayed: April 2013, traveled with family
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1  Thank southpaw702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded July 10, 2013

Thank you!
We are very pleased that you found our hotel was the right mix for you and your family’s recent visit to Mohegan Sun. Being located less than one mile and offering shuttle service to and from the casino is a major draw for our guests.
Your advice on our breakfast service is very much appreciated. We try to share this with our guests when they check in with us. The last hour of breakfast on the weekends is by far the busiest time. Any guest who can come down a little earlier will find the space much more relaxing and enjoyable. Thank you for sharing that “good advice”! Please know that we are here 24 hours a day to assist you and your guest and we are already looking forward to your next stay with us. Thank you again for the wonderful review of our hotel and services!
Best Wishes,
The Hyatt Place

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Reviewed June 30, 2013

My husband and I stayed at the Hyatt Place on June 26th for one night. We wanted a hotel close to Mohegan Sun and we could not be happier with proximity. We were about 5 minutes away, if that. The hotel does offer a complimentary shuttle to and from Mohegan Sun, however, during our stay, the last shuttle left the casino at midnight and we decided to drive there in the event we wanted to stay later.

Upon check-in, we were greeted by the friendly staff at the front desk. The hotel was very clean and had a nice smell to it. We paid $139, plus tax for the night for a king suite. The price also included a continental breakfast buffet. The breakfast consisted of coffee, tea, juice, milk, scrambled eggs, sausage links, mixed fruit, cereal, yogurt, cottage cheese, oatmeal, donuts, bagels, english muffins and toast. It wasn't a 5 star breakfast, but there was plenty to eat and it did the trick. It was a very busy time for breakfast and we did see the staff cleaning up in the dining area when we were having breakfast after people left their tables. We also observed some parents with young children leave their tables in such a mess, I felt bad for the staff who had to clean up what the parents should have cleaned up before leaving their table. I'm not talking about a dirty dish or napkins on the table, I'm talking about food left on the table and floor (not in the plates), crumbs all over their area. I'm a mother of two grown children and I was once in those shoes, but I would never leave such a mess that my children made for others to clean up.

We will definitely choose this hotel to stay at the next time we take another trip to this part of Connecticut.

  • Stayed: June 2013, traveled as a couple
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Thank MRT2KB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded July 10, 2013

Thank you!
It is great to see that you and Husband enjoyed your recent stay with us here in Uncasville and your detailed review of our hotel and services is greatly appreciated. We continue to work very hard to ensure a positive experience for each guest we have the pleasure to host. Our complimentary breakfast does provide some unique challenges on the busier days but all-and-all our guests seem to enjoy the offerings and the service provided. Please know that we are always available to assist you or your guests on future stays. If something isn’t quite the way you would like please let our team know, we will do everything possible to make your experiences more enjoyable. Thank you again for taking the time to review our hotel and services. We are looking forward to your next visit to the area and we would love the opportunity to host you again!
Best Wishes,
The Hyatt Place

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Reviewed June 24, 2013

My husband and I stayed at the Hyatt Place Mohegan Sun after having enjoyed a concert at Mohegan Sun Arena. Being that MS was charging in excess of $600 per night, The Hyatt Place seemed like a logical alternative. That being said, our rate of $289 per night + tax was no bargain. It's a 4 year old property which makes it relatively desirable. Check-in went smoothly, common areas, hallways and rooms were very clean. Large rooms and bathroom made our stay comfortable. My only huge complaint was the breakfast that was included in our stay. My husband and I were terribly disappointed. Upon entering the "breakfast area" we were shocked to see the amount of food (eggs/crumbs/open butter packages) on the floor and the tables where food was being served. It was disgusting. There was not one person sweeping/cleaning or maintaining any sort of order. In addition, there were very few "healthy" choices for breakfast. Cooked sausages were served in the same skillet they were cooked in....sopping in oil. The eggs tasted "fake" and rubbery, donuts piled on a platter, very little fresh fruit......there was not a whole grain anything in sight. I was compelled to ask for two pieces of whole wheat bread to toast in an ancient contraption that barely worked. To add insult to injury when I popped my head in the kitchen to ask for the bread there were two employees standing around and talking. It never occurred to them to go outside and clean up the disaster that was unfolding?!? Management has fallen asleep at the switch. After spending over $300 for a one-night stay, expecting a clean breakfast area with decent/fresh/healthy food is not asking for too much.

  • Stayed: June 2013, traveled as a couple
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1  Thank John316NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded July 3, 2013

Hello,
Thank you for your review of hotel, the Hyatt Place Mohegan Sun. I am very sorry that your stay and breakfast experience was not up to standard. We work very hard to maintain our breakfast area and to present in a way that invites the guest into the space to enjoy a relaxed meal with your family and friends. During the high demand periods it does present a challenge to our team to maintain the space. Based on your description of the events it was one of those "high demand" periods. For this instance please except my sincere apologizes. if you would like to speak with me directly about this or any other aspect of your stay please do not hesitate to contact me directly. My name is Timothy Santos and I am the General Manager of the Hyatt Place Mohegan Sun. I would be more than happy to make myself available to you.

We do hope that this experience does not turn you away from our hotel and we would encourage you to return. Again, thank you for your review and time today.

Best Wishes,
The Hyatt Place

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Additional Information about Hyatt Place Mohegan Sun

Address: 2049 Norwich New London Tpke, Uncasville, CT 06382-1330
Phone Number:
Location: United States > Connecticut > Mystic Country > Uncasville
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Uncasville
Price Range: $110 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Mohegan Sun 3*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome home to the Hyatt Place Mohegan Sun! Whether you're staying with us for work or play, you'll find yourself at a different kind of place with all the modern conveniences to keep your routines rolling. Get comfortable in one of our residential-style rooms, workout in the 24-hour StayFit™ Gym, and stay refreshed in the indoor pool. When you’re ready to explore the area around our hotel near Mohegan Sun, our Gallery Host is available 24/7 to help with tips, reservations, and transportation arrangements. ... more   less 
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Also Known As:
Hyatt Place Uncasville Hotel Uncasville

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