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“Great get away”

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Hyatt Place Mohegan Sun
Ranked #2 of 4 Hotels in Uncasville
Certificate of Excellence
GreenLeadersBronze level
Lynn, Massachusetts
Level 5 Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great get away”
Reviewed May 3, 2013

Hotel is as stated. Very convient to the Casino. Staff is great. Rooms are large, comfortable & Clean and breakfast was great. Price was very reasonable for all you got.Only minus was sound of the highway nearby

Room Tip: Ask for back side of hotel away from highway
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dotboy3088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, May 13, 2013
Thank you!
We truly appreciate your review of our hotel and services. Please know that our guest’s feedback and the review of our property goes a long way in helping us to better service our customers. If we can ever be of future assistance please do not hesitate to contact us directly, we are more than happy to be of assistance to you.
Best Wishes,
The Hyatt Place
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1,325 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
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English first
New York City, New York
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 29, 2013

What a great hotel to stay at during our visit to Mohegan Sun and Foxwoods. My husband and I (in our 30's) spent a week in Boston and visited Uncasville on our way back home. We stayed at Hyatt Place Mohegan Sun for only one night but we will definitely return. The rooms are spotless and new. I love that all the rooms are suites so you get a separate sitting area with a kitchette and desk. The bed was comfortable. Not a problem finding parking in the lot. We didn't use the pool but we did take a peak - it is pretty small. Love that we got free continental breakfast in the morning. The hotel is about 5 minutes from Mohegan Sun and 10 mins from Foxwoods. Hightly recommend!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank one1luv629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, May 1, 2013
Hello!
Thank you for your review of our hotel, the Hyatt Place Mohegan Sun. We truly appreciate your thoughtful words and description of our hotels amenity, services and proximity to the area Casino’s. Please know that we are always looking to improve our service and your review goes a long way in helping us continue that effort. If we can ever be of assistance to you or your guests please do not hesitate to contact us directly. It is more than a pleasure to be of service to you!
Best Wishes,
The Hyatt Place.
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Auburn, Maine
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 20, 2013

We recently stayed at the Hyatt in place of the on site hotel at Mohegan Sun. The value for the price we paid of $100.00 was impressive. There is nothing negative to say. Our room was so comfortable we wouldn't have minded a couple of nights there. The complimentary breakfast was better than the norm. The check-in staff, breakfast staff and check-out staff could not have been more personable. Thank you Hyatt!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moxie497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, May 1, 2013
Hello!
Thank you for your review of our hotel, the Hyatt Place Mohegan Sun. I am very happy to read that you enjoyed your stay with us. If we can ever be of assistance to you or your guests please do not hesitate to contact us directly. It is more than a pleasure to be of service to you!
Best Wishes,
The Hyatt Place.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Connecticut
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 17, 2013

This hotel is located minutes from Mohegan Sun, price is inclusive of a free shuttle service. Rooms are a good size with a pullout. Complimentary continental breakfast was good and service was friendly. Have stayed before and will stay again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lizzz1883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, May 1, 2013
Welcome Back!
It was great to have another opportunity to be of service to you and your guests. Please know that we greatly appreciate our guest’s comments and truly appreciate your repeat patronage of our hotel. If we can ever be of service to you or your guests please do not hesitate to reach out to us directly, we are always more than happy to be of service to you.
Best Wishes,
The Hyatt Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amherst
Level 6 Contributor
260 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed April 16, 2013

Don't feel like paying $200+ per night for a clean comfortable bed? The Hyatt Place Mohegan Sun is perfect. It's less than 5 minutes from the Mohegan Sun and easy to drive to or take their free shuttle service which goes pretty much continuous until 2am every day. They have a great complimentary breakfast and the staff is exceptionally friendly. The rooms are large, bed is comfortable and a coffee maker in the room. Great flat panel HD TV.. what else do you need?

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grandfromage22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, April 18, 2013
Thank you!
We truly appreciate your five star review of our hotel and services! All of our guest’s reviews are helpful for us as we are always looking to improve upon our service and offerings and your candid feedback goes a long way in assisting us to this end. I would like to share that we do not offer our shuttle until 2am each evening but do offer it until 2am on Friday and Saturday evenings as well as special events such as large concerts nights. Please know that if we can ever be of assistance to you or your guests we are here 24 hours a day to provide excellent customer service. Thank you again for your glowing review!
Best Wishes,
The Hyatt Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkland, Illinois
Level 6 Contributor
112 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed April 11, 2013 via mobile

This hotel was amazing. It looks brand new. The staff was very friendly and the room was very clean. This hotel offers a shuttle to the casino which is very nice.
We were going to stay at the Mohegan Sun but they want $400/ night. Here we paid around $125 and it was perfect.
The bed was very comfortable and the room was a perfect size. I would recommend this hotel to anyone. It was really a pleasant stay.
They also have a continental breakfast which had a vey nice assortment of foods. Great job Hyatt place

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, April 18, 2013
Hello,
Thank you for your review of our hotel and services! We truly appreciate that you took the time to review our hotel and share your experiences with the Trip Advisor community. We would love to have you and your family return to our hotel the next time you are visiting southeastern CT. Please do not hesitate to call on us directly to assist you with your reservations. It is our pleasure to be of assistance to you.
Best Wishes,
The Hyatt Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ct
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 10, 2013

Paid over $200/night for a hotel that is worth $99/night at best. Requested early check-in and non-smoking. Was able to check-in 2 hrs early but the room smelled of smoke. I found two long black hairs on the bed coverings (i'm a blonde). Also could see something had dripped down the faux leather headboard. Furniture was worn and the room set-up is just not very functional. The best part is that we left my husband's phone charger in the room and called the hotel about it. Lucy did call me back a day later and stated that she found it. She offered to mail it to me but advised that the hotel WOULD NOT pay for shipping, so I had to give her my credit card over the phone. She specifically asked whether I wanted it shipped regular mail or Fedex and I asked her to send it regular mail to save on the cost. For the price of Fedex you could buy a new charger. It took over a week to get the charger and it was sent Fedex and I was charger $22+!! I followed up with the hotel and Marie Marcheterre, Controller, sent me a charming email about how it's not the hotel's responsibility to send guests their lost and found items and that they would not refund any of the shipping cost. How can you charge those kinds of prices and be so classless? And they didn't pay to ship the item ...I did! Kudos to the Hyatt for a dirty room with a view of a building only 2 feet away and horrible customer service from the top down to the bottom. We will be sure to never stay in another Hyatt. If you're in the area, stay at Microtel. It costs less and was a much better stay. Go figure.

Room Tip: Room 612 has a nice view of another builidng 2 feet away. It's stunning ...NOT!
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carriec0303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, April 18, 2013
Hello,
Thank you for your review of our Hotel and Services. Please allow me to apologize that you stay and interaction with our associates was not up to standard. Please know it is never our intention to disappoint any of our guests and we take all of our guest’s feedback very seriously.
We completely understand any frustration that you may have experienced as a result of the cost to ship your lost item but please know that we do not set the rates for shipping; the shipper does. If it was meant to be shipped via the United States Postal Service I do sincerely apologize for the miscommunication however it should be noted that the charges would have been similar. If you would like to speak with me directly I would encourage you to contact me. My name is Timothy Santos and I am the General Manager of the Hyatt Place Mohegan Sun. I can be reached by dialing our main number (860) 383-1234. Thank you for your time today and it is my sincere hope that you are willing to stay with our property or another Hyatt Property for your future travel needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Mohegan Sun

Property: Hyatt Place Mohegan Sun
Address: 2049 Norwich New London Tpke, Uncasville, CT 06382-1330
Phone Number:
Location: United States > Connecticut > Mystic Country > Uncasville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Uncasville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Mohegan Sun 3*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome home to the Hyatt Place Mohegan Sun! Whether you're staying with us for work or play, you'll find yourself at a different kind of place with all the modern conveniences to keep your routines rolling. Get comfortable in one of our residential-style rooms, workout in the 24-hour StayFit™ Gym, and stay refreshed in the indoor pool. When you’re ready to explore the area around our hotel near Mohegan Sun, our Gallery Host is available 24/7 to help with tips, reservations, and transportation arrangements. ... more   less 
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Also Known As:
Hyatt Place Uncasville Hotel Uncasville

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