First of all due to a mix up I ended up in a smoking room which had yellow wallpaper and smelled really bad. On the way out of this horrible room the outside door handle came off!
I had to pay another $75 for a "suite"because they didn't have any non smoking standard rooms left. There were no towels or soap in this room, we wanted to take a shower before heading out for the evening.
This is were things really became bizarre.....I called the front desk for towels, not once not twice but 3 times in a 40 minute period and was assured they would be right up with them. During the third call the clerk became agitated and said she was going to call her general manager. I said please do and have him call me I would really like to speak with him. Apparently this must have scared her because she proceeded to accuse me of swearing (which I absolutely didn't do) at her and threatened to call the police on me. Unbelievable! This girl lies then threatens me with the police.
Quality Inn customer relations was of no help they basically took her side and issued me a complaint number and the manager of the motel told them he was going to contact me. Here it is 2 weeks later and still no one has contacted me.
I'm a regular visitor to the area and have stayed here 2 other times. Safe to say I will not be back to this or any other Quality Inn or any of their affiliated hotels.
- Official Description (provided by the hotel):
- 91 rooms, free deluxe complimentary breakfast, free high speed internet, HBO, indoor heated pool and fitness center, newly renovated, restaurant on premises with a lounge (waiting to be built). ... more less
- Reservation Options:
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- Also Known As:
- Quality Hotel Torrington
- Quality Inn Torrington
- Torrington Quality Inn