We made reservations but had to cancel. We canceled well within the cut off period. Was not given a confirmation number! Big mistake on my part for not catching on but I was super busy and not thinking. Next month, lo and behold, my credit card was charged for a night's stay. I called for an explanation and request to have the charge credited, but got absolutely no where with the manager. I felt as if I were speaking with a robot. "No confirmation number, no refund" over and over...very frustrating. I told the manager I was given no confirmation number, but again, nothing..So, I called my credit card company and they immediately gave me credit ( thank you Visa ) and THEY went after Rodeway to get credit.
WARNING! If you do have to stay here, and have to cancel, be sure to get a confirmation number, hold onto it and check your credit card statement! And, honestly, even then, I think you will have a hard time receiving a refund!
You will get NO customer service!
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- Also Known As:
- Rodeway Inn Stratford Hotel Stratford
- Stratford Rodeway Inn