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“Customer Service was a second thought..”

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Hilton Stamford Hotel & Executive Meeting Center
Ranked #7 of 14 Hotels in Stamford
Reviewed October 27, 2013

My boyfriend and I take random weekends to get out of the city at least once a month so we are always looking for a hotel that has a restaurant/bar within, pool/whirlpool and a gym. While this Hilton had all of those and a fantastic facility, the staff and poor customer service really ruined our stay. The nicest staff member was the maid who didn't speak English. It was from the time we checked in to the time we left and for a relaxing weekend, I left very frustrated. The bartender took over 10 minutes to acknowledge we were at the bar. Later that night we had a terrible experience at the only restaurant; after sitting in the restaurant for 15 min and 4 co-workers telling our server we were sitting there he approached us and another 15 minutes for a cocktail (keep in mind there were 2 servers and 5 tables total) this was just a bad experience with service. The managers don't do much to help as they sit there and gossip with the staff. The front desk never gave us vouchers for the breakfast we prepaid for and after 8 calls, never answered the phone when we rang the front desk. This was truly a disappointment as we like the area. Save yourself the trouble and frustration, stay somewhere else.

  • Stayed: October 2013, traveled as a couple
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Thank Jenna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded October 28, 2013

It is truly disheartening to read comments like yours as this is not the experience we hope to deliver to any of our guests. Thank you for bringing these points to our attention. We sincerely regret any inconvenience and I will share your feedback with our team as we continually refresh our commitment to our customers. It is our hope to welcome you back so we may restore your trust.

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Reviews (1,194)
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827 - 833 of 1,194 reviews

Reviewed October 24, 2013

Came to Stamford to attend a large conference, it was nice to have a quite room away from the crowds. The room was clean, comfortable, and I would certainly stay at this location if I was in the area again.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Joshua L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded October 28, 2013

It was a pleasure to have had you here and we are delighted you had the chance to relax during your stay. Thank you for sharing experiences and we hope to welcome you back to the Hilton Stamford Hotel & Executive Meeting Center.

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Reviewed October 23, 2013

Staff was incredibly friendly and knowledgeable. Very nice looking hotel with a wonderful assortment of amenities. The battery died on my car and the manager actually jumped my car with her own car. Hotel was very clean and appeared freshly renovated. This Hilton took care of their own.

  • Stayed: October 2013, traveled on business
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Thank InHotTheBizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded October 28, 2013

Thank you so much for your kind comments regarding your stay. I look forward to sharing your feedback as this is the type of experience we expect to deliver to all of our guests at the Hilton Stamford Hotel & Executive Meeting Center. We hope you have the opportunity to visit us again soon.

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Reviewed October 21, 2013

Very comfortable hotel, excellent service, great Fitness room. The location is near from the train station, the rooms service is very good. Good food and beverage on the Executive Room. I recommend this Hotel for a new trip

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Fabien L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded October 28, 2013

It is great to read that your two week visit to our hotel was enjoyable. We are happy you had the opportunity to utilize our on-site amenities like our fitness center and room service. Thank you for sharing your experiences and we look forward to welcoming you back to the Hilton Stamford Hotel & Executive Meeting Center.

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Reviewed October 20, 2013

Every employee I came into contact with during my stay had a smile and a kind word - from the valet to the check-in staff to the waiters. Makes such a difference!

Stayed two nights for a wedding, with the reception being at the Hilton. That was all beautiful and well done. Hotel room itself was fine. Comfortable bed. Only "so-so" was the bathroom cleanliness ... not awful, but a little tired/stained. Breakfast was nice - not included in my rate, but better than average choices.

Overall, nice stay in a convenient location.

  • Stayed: October 2013, traveled solo
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1  Thank jstwil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded October 23, 2013

Thank you so much for your great comments regarding our team. We appreciate your feedback regarding your accommodations as comments like yours helps us to improve upon our services. It would be great to welcome you back to the Hilton Stamford Hotel & Executive Meeting Center.

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Reviewed October 20, 2013

I have read a number of lousy reviews of this hotel. It is not a special hotel but was clean and comfortable. The shuttle to the train was very accommodating.

The highlight of the stay were the very helpful and friendly door men.

  • Stayed: October 2013, traveled with friends
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Thank 19kater50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded October 23, 2013

Although we are delighted you were able to enjoy your stay, it appears we missed the mark on ensuring all of your expectations were met. We thank you for your feedback and appreciate your kind comments regarding our team. We hope to welcome you back to the Hilton Stamford Hotel & Executive Meeting Center again soon.

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Reviewed October 16, 2013

I had 2 consecutive 3 weeks business trips in the NY area with a team of 13. The Stamford Hilton proved an excellent accomodation so the team decided to return to the hotel for the second trip as well, even if the original idea was to experience another city while we are in the area. Stamford is a good choice if you are European on business in the NYC area, as there is good train connection to the Grand Central Station by train, the city is very easy to get by, the beaches are very good. The hotel is walking distance from the downtown area where you have a variety of restaurant choices, a mall with good shopping choices and the train station where you can hop on a train every 30 minutes and will only take you 45 minutes to Grand Central in New York. The gym and the pool in the hotel were very good, and the internet connection was fast and reliable. Breakfast was not included in the price but the access to the Executive Lounge proved a very good deal as they serve buffet breakfast and a light buffet dinner every weekday. Rooms were clean and spacious, and the front desk helped us with a lot of our requests. All in all, I would recommend this hotel to anyone on business or on holiday in the area.

  • Stayed: August 2013, traveled on business
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1  Thank SzamoskoziPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded October 23, 2013

We are delighted you were able to stay with us during your recent business trips to the area. The Hilton Stamford Hotel & Executive Meeting Center offers a variety of amenities for the leisure and business traveler. It is great that our central location gave you the opportunity to explore the Stamford area easily. Thank you so much for your recommendation to others and we hope to welcome you back again soon.

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Additional Information about Hilton Stamford Hotel & Executive Meeting Center

Address: 1 Stamford Pl, Stamford, CT 06902-6718 (Formerly The Westin Stamford)
Phone Number:
Location: United States > Connecticut > Stamford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Stamford
Price Range: $129 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Stamford Hotel & Executive Meeting Center 3.5*
Number of rooms: 484
Official Description (provided by the hotel):
Located outside of New York City -- with access to Amtrak, Metro-North and I-95 — the recently renovated Hilton Stamford Hotel & Executive Meeting Center offers the ideal combination of convenience, comfort and courteous service. Following a multimillion-dollar renovation, our hotel boasts newly refurbished guest rooms, spacious suites, and state of the art event and meeting space. Unwind after a long work day at our restaurant and lounge, serving American cuisine and cocktails throughout the day. Or relax in our sparkling swimming pool or heated whirlpool. Surrounded by dynamic businesses and local attractions, our upscale accommodations will enhance your upcoming visit or corporate gathering. A popular choice among Stamford hotels, the Hilton is a landmark destination with easy access to both Boston and New York City. ... more   less 
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Also Known As:
Hilton Stamford Hotel & Executive Meeting Stamford
Hilton Stamford Hotel And Executive Meeting Center
Hilton Hotel Stamford
Stamford Hilton

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