We booked our room over the phone with their customer service since their website would not let us book a single bed. We told the lady over the phone that we needed a crib for our 4 month old. The lady was nice and told us it would be no problem. We went ahead and booked our room the non-refundable rate. (A big mistake)
After a red-eye flight and non stop family activities since we landed we were tired. When we went inside to check in the lady at the counter told us it would be $5/night for the crib. My husband told the lady that we were not aware of the charge and no one told us. She said that they are telling us now. My husband told her that they need to tell their phone agents that.
Now onto the room. When we got to the room there was a really bad strong odor. There were blood stains on the towels, the vents were full of dust and dust mites (see pictures). It looked like that no one had really thoroughly cleaned the room in a long time.
Not having a lot of money, (We were here visiting family) and not being able to get a refund, we were stuck here.
Also, parking is $10/day. The garage is part of the Hotel next door. The gate does not open or close (Stays open) and anyone can come into the car area. They also do not get the license plate numbers so anyone can really park. We paid the $10 /day and then realized this and wish we didn't say anything about having a car.
Our dates of stay were (10/13 -10/18)
- Official Description (provided by the hotel):
- Experience Stamfords Exquisite Hotel with a Convenient Downtown location - the Brand New Holiday Inn Express and Suites Stamford Conveniently located between Connecticuts Major Roadways, the Holiday Inn Express and suites offers 82 well appointed guest rooms and 16 spacious suites, featuring oversized comfortable bedding, deluxe furniture and 32 inch flat screen television offering cable with premium channels.Our hotel is comfortably located between I-95 and Merritt Parkway, just 40 minutes away from New York City, with easy access to several corporations, rail services (Metro North and Amtrak), and major airports making us a perfect location for business and leisure travel.Start your morning with our free Express Start hot breakfast or take it to go. Dont forget to take advantage of our 24 hour business center, or log onto to our free high-speed wireless Internet from anywhere in the hotel.Stay Smart with the Holiday Inn Express & Suites Stamford. Experience superior service and meticulous attention to detail, paired with plush accommodations and amenities. ... more less
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