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“Great place to stay!”
Review of Hotel Zero Degrees

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Hotel Zero Degrees
Ranked #4 of 14 Hotels in Stamford
Certificate of Excellence
Reviewed February 12, 2014

I recently stayed at Hotel Zero Degrees in Norwalk and it was wonderful! The lobby is gorgeous, as is the magnificent restaurant. The rooms are lovely, comfortable, and beautifully appointed with everything you could need (flat screen TV, iPod docking station, free Wifi, etc.). The staff is unbelievably friendly and helpful. It's also a terrific location, with a variety of restaurants and shops on the same street. I would definitely stay here again and would recommend it to anyone who was looking for something different than the regular chain hotel.

Room Tip: The rooms at the back side of the hotel overlook a beautiful river and waterfall.
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  • Stayed: February 2014, traveled with family
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Thank castadiva52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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348 - 354 of 699 reviews

Reviewed January 30, 2014

I stayed at the hotel for 1 night with a group of friends while watching a taping of the Steve Wilkos show. I wasn't involved in the hotel selection so I didn't know what to expect. The hotel was easy to find but the garage could stand out a little more (we drove by the garage entrance once or twice). The garage was a little tight and smelled of chlorine because of the adjacent YMCA building. There was construction being done at the Y so multiple parking spots were taken up by work trucks and building materials. Other than that there was no interference from the construction. Check-in was a breeze and the staff was polite. My girlfriend and I had 1 room and the other couple had another. Our room was nice and modern looking, but the layout was odd. It was in a backwards "L" shape. It was still nice. Breakfast was just okay. We got down there with over an hour left of breakfast time and there wasn't a whole lot to choose from, but can't be too picky with a free hotel breakfast. Overall experience would make me return again for a second stay.

  • Stayed: August 2013, traveled with friends
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Thank Greg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Gross, General Manager at Hotel Zero Degrees, responded to this reviewResponded February 3, 2014

Dear Greg D,

We genuinely appreciate you taking the time to post this wonderful review. It is always a good feeling when one of our guest is pleasantly surprised at how great a hotel we have here. I am glad check in was a breeze and the staff was polite. It sounds like you were in one of our Deluxe King rooms, which despite having an odd layout is very spacious. We hope you enjoyed the Steve Wilkos show and your visit to Stamford. We look forward to welcoming both you and your friends back for another weekend getaway.

Regards,
Kevin Gross
General Manager

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Reviewed January 29, 2014

My partner and I booked a room for a Saturday night having stayed at the Hotel Zero Degrees in Norwalk with the highest of raves from us. We have stayed in the Norwalk hotel many times, love it and continue to go there.
Anticipation for the same experience in Stamford went from dismay to disgust as the Stamford Hotel Zero was a completely different experience, almost as thought it was run by a different company.
The overall impression was one of a struggling enterprise on its last legs and trying to stay in business by pinching pennies in the extreme.
Using the supplies room keys was frustrating right off as they seemed only to take you to the basement rather than the 7th floor. Repeated tries were to no avail. A simple sign in the elevator such as the one in Norwalk would have rectified the mystery of key use. How much could this cost?
Room was reasonably priced (less in fact than Norwalk ) but quite a bit smaller.
Appeared clean but my partner complained of bed bug like itching afterward. The in wall heater looked and sounded like it had been there from the 70's. It was so loud that one could not hear the TV unless blasted to levels inconsiderate of others. Like standing on the runway as a jet took off when it kicked in. They were so loud you could hear the one from the floor below in our room. The loud people in the hall at 4:30 am completed a sleepless evening.
The morning shower was tight for a couple but we had to share as there was only one wash cloth supplied and the towels were threadbare.
Eagerly awaiting a hearty breakfast and good coffee as we always get in Norwalk proved the final straw as neither were to be had. The man who cut in front of me at the breakfast line was smarter than I, as he got the last of the food at only 8:45 on a Sunday morning. I waited patiently and finally knocked on the kitchen door only to be greeted with a dirty look and no eggs. The coffee said Starbucks, but was brown water with no caffeine effect.
Went to the front desk and mentioned that there were 6 or 8 people standing waiting for food and there was none to be had. She was quite polite and mentioned that they had no kitchen and had to send out for food! When asked about speaking to the manager I was told there was no manager on the weekends but he did stop in occasionally (!). This explained a great deal. I requested a call back if he randomly appeared and left my number.
Upon leaving we discovered that the parking area was a disaster with my partner being blocked in by someone right in front of her vehicle. There were no stripes (or very faded) on the floor to indicate parking areas and the cars were parked willy nilly. How much could stripes cost?
I arrived at the exit door on top of the ramp and it did not open. I got out of my vehicle and pressed to button to open to no result.- locked. The guy behind me was much smarter and drove out the entrance ramp! This high risk behavior apparently was the norm. We we finally were able to leave this scary urban underground maze after 25 minutes of backing and filling. I called the front desk again and complained about the exit door not working. The friendly woman informed me that this was normal as it provided an additional parking space in front of the door!!
I can imagine what the fire marshal will have to say about this. Not to mention the liability if one is hit head on going up the entrance ramp.
Again I requested a comp on the room and was told the desk could not do this and only the M.I.A. manager would be able to do this.
Eight hours later I had not received any phone called from the so called manager and called the desk again. No manager this day (any day?) but someone did call and unapologetic-ally did comp me on the room.
In general everything appeared as thought it was run down and about to go out of business. Lack of management would be the first place to look as it always starts the top. We are thrilled with the Norwalk Hotel Zero Degrees and are staying there again this weekend. We will pass this on the the owner and pass on this Hotel in Stamford.

Room Tip: Go elsewhere
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  • Stayed: January 2014, traveled as a couple
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2  Thank Brainstorm955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Gross, General Manager at Hotel Zero Degrees, responded to this reviewResponded February 3, 2014

Dear Brainstorm955,

Thank you for taking the time to share some feedback from your recent visit. We are disappointed to hear you experienced so many issues during what turned out to be a very poor stay. I apologize, as we expect every guest to leave our property well rested and fully satisfied. It seems we fell well short of the expectations set by your previous visits to our new property in Norwalk, and although that is a brand new hotel, you should have had the same experience here in Stamford.
I apologize for your issues with our key system, which is slightly different than the system used in Norwalk. For added safety, our elevator requires each guest to swipe their key in order to access their floor, I apologize again if this was not explained to you at check in. However your constructive feedback has lead us to have a sign made for the elevator making this clear to all of our guest.
Although the majority of our guest rave about our breakfast, it seems you were disappointed, and for that I apologize. The eggs are made fresh each mourning, and perhaps our breakfast attendant had trouble keeping up with what sounded like a large crowd that particular day. I have met with our breakfast team following your review and come up with some ways we can be more prepared for busy mornings and times.
Our parking lot does fill up quite often, and to help accommodate as many guest as possible we do occasionally valet some vehicles. This may explain some of the cars parked in areas that did not have allotted spots. Should any guest ever need assistance with parking or removing their car our staff is always available. The stripes and arrows were last painted in October, but the winter conditions could have contributed to some fading. I will be sure to have our maintenance team add a fresh coat in the next few weeks.
We did have a manager on duty the day of your reservation arrival and departure. I think there may have been some confusion, as the staff member you spoke with was most likely referring to me, as I do often stop in on the weekends. I am glad the manager on duty was able to understand the lack luster experience you had, and adjust your rate accordingly, however he should have done a better job of making it clear he was the manager on duty and been more apologetic. It seems as though the rest of the staff you encountered were very polite and friendly, which amongst so many negatives is great to hear.
Thank you again for your loyalty and kind words regarding our Norwalk location. We will be sure to use your feedback as a way to improve our hotel and prevent these issues from occurring again in the future. We look forward to welcoming you back to any of our Hotel Zero Degrees locations again in the future, should you wish to discuss your stay any further, please feel free to reach out to me directly.

Regards,
Kevin Gross
General Manager
203-363-7900

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Reviewed January 20, 2014

My stay at the hotel was great the staff was kind, very helpful especially in recommending restaurants. The hotel decor was beautiful and the room was quite spacious and very comforting. I needed that good nights sleep. I'll definitely be staying there again soon. I will recommend this hotel to everyone.

Thank lisarivera1990
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Kevin_Gross, General Manager at Hotel Zero Degrees, responded to this reviewResponded January 24, 2014

Dear lisarivera1990,

We appreciate you taking a moment to post this great review about your recent stay. I am glad Hotel Zero Degrees provided you such a good night sleep, and the staff was so kind and helpful. We are all looking forward to welcoming you back again real soon.

Regards,
Kevin Gross
General Manager

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Reviewed January 20, 2014

Clean, great location, and great staff. Flawless. A great local couple's getaway. Bars and very fine restaurants on every corner. Everything was walking distance. Nice rooms. Got free upgrade and didn't know it until I checked in. Very satisfying stay.

  • Stayed: January 2014, traveled as a couple
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Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Gross, General Manager at Hotel Zero Degrees, responded to this reviewResponded January 24, 2014

Dear Andy H,

Thank you for taking the time to review your recent stay. We are glad to hear your first stay with Hotel Zero Degrees was such a great experience and you left very satisfied. We look forward to your next stay with us and hope it brings you second time joy.

Regards,
Kevin Gross
General Manager

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Reviewed January 20, 2014

The staff was very friendly, the room was beautiful & clean, the bathroom was very spacious. The street the hotel is on is kind of sketchy, but don't be fooled, downtown Stamford and all its restaurants/movie theater/shopping is literally around the corner. The breakfast buffet was impressive and the staff was generous. Will definitely be back.

Room Tip: worth it to upgrade to a king
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  • Stayed: January 2014, traveled as a couple
    • Value
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Thank molivo09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Gross, General Manager at Hotel Zero Degrees, responded to this reviewResponded January 24, 2014

Dear molivo09,

Thank you for posting this great review and for the numerous references about our fine staff. It is great to hear words like generous and friendly used to describe the team here. We are glad you enjoyed all the downtown area has to offer and look forward to welcoming you back for another wonderful stay.

Regards,
Kevin Gross
General Manager

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Reviewed January 16, 2014

Hello, my name is M. Merriwether. I stay weekly at your hotel. I just wanted to take a moment to recognize the outstanding staff you have at your hotel!

Your hotel is literally my home away from home. I reside in the Detroit, Michigan area. Your team is always so friendly, so helpful and courteous. Very cordial and they give me a feeling of family that is so important when you are on the road for business as much as I.

Adam, Maurice, Brittany, Alan, Leighann and Meghan have gone above and beyond in customer service with a smile. They are always patient and kind.

I commend you for such a wonderful atmosphere and I look forward to future stays with Hotel Zero Degrees

Sincerely,
Michelle Merriwether

  • Stayed: January 2014, traveled on business
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Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Zero Degrees

Address: 909 Washington Blvd, Stamford, CT 06901-2916
Location: United States > Connecticut > Stamford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Stamford
Price Range: $122 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Zero Degrees 3*
Number of rooms: 97
Official Description (provided by the hotel):
Hotel Zero Degrees, located in Downtown Stamford CT, is a boutique hotel where style and comfort collide to form the perfect blend of sophistication and revitalization. The perfect destination conveniently located near the business community, yet steps away from the best dining and entertainment in Stamford ... more   less 
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