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“Nice facility but sloppy housekeeping!”

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Holiday Inn Express Southington
Ranked #5 of 8 Hotels in Southington
MA
Level Contributor
70 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Nice facility but sloppy housekeeping!”
Reviewed June 27, 2011

I stayed here for one night. Although it appeared to be a newer hotel, or at least recently renovated, I was not impressed with housekeeping. The toilet and counter area in the bathroom hadn't been cleaned thoroughly, and there were plenty of other signs in the room that housekeeping was lax--the phone was dirty, there was hair in the refrigerator, etc.

They had the expected offerings for breakfast, but they needed to spread the items to prevent a traffic jam. If someone was using the toaster, there was no room to get past them because of the placement of the tables. A long line developed because of this.

Bottom line, management needs to up their standards. I wouldn't stay here again even though the location is handy for me.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank shamrock08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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136 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
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  • Any
English first
Olathe, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 27, 2011

After spending a horrible 20 minutes (yes 20 minutes) checked into the Knights Inn down the street, we decided to go to the Holiday Inn Express even though we had paid at the other hotel. The staff were great, the breakfast in the morning was great - the lady stocking the food was very on top of it and nothing ran out, the beds were comfy and it was clean. We had a very nice stay and next time we are in CT we will be back!

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jelainna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
80 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 1, 2010

Hotel staff was friendly and helpful. Room was spacious and clean. Lots of stores and restaurants nearby and very close to 84. No complaints about this location. Would definitely stay again.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ISellSyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 29, 2010

I stayed 4 nights in Holiday Inn Express in Southington, CT. The hotel is in convenient location with a lot of food options around. Also the breakfast was very OK, but same every day. I wanted to use the outdoor swimming pool, but very strong thunderstorm with tornado (rarely seen in this part of US) previous night made it impossible. Also the electricity was cut for more then 10 hours, but hotel staff was able to handle that. I would definitely stay in this place again, if I'll be around. They have smoking rooms :-)

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kilgore75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 4, 2010

Stayed at this hotel for a week and we had a nice quiet and comfortable room. This is your typical friendly Holiday Inn Express and I would stay here again.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Acer93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southington,ct
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 21, 2009

We had a block of 20 rooms booked, and supposedly got a 'special' rate but we found out that family members who booked online at the last minute paid less for their rooms than we did, even though we booked 6 months in advance with the manager supposedly giving us a group rate for having so many rooms booked. What kind of special is that---the manager was not pleasant at all, would only discount $10, when there are so many other hotels in the area that we could have gone to. They have a coupon in the rest stop booklets for $50 off the room rate, so it's not like they don't rent the rooms for a lot less than we were charged, but she wouldn't even budge to give $20 off for the large group we had (she informed me that we couldn't use the coupon since that's for people who come in without reservations) I spoke to the male manager and he had the same attitude--They don't seem to care if they get your business or not -you would think with the economy the way it is, they'd want to fill the rooms. It's better to have 20 rooms guaranteed at a discounted rate than have them all empty. The rooms are nothing special and aren't big at all, and the two managers were very uncaring to their customers/guests. It was very disappointing for them to not care about such a big group, guaranteeing that 20 rooms would be rented for the weekend. The clerks at the desk were very pleasant and so was the housekeeping staff. The managers were terrible in my opinion. We had a group going to another city last year, and we booked at a different hotel there. The manager was so awesome, and couldn't have been any nicer, he gave us a great price since we were booking so many rooms which made us feel like he wanted our business. This Holiday Inn Express and these two managers do not care ---it's like they say "take it or leave it', but if no one came, they'd change their minds about the attitude they project to people.

  • Stayed August 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank randyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bronxville, NY
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed July 7, 2008

I booked my stay through the Holiday Inn website and paid 113 a night. My friend booked through AAA and paid 117 a night. We stayed at the Southington, Holiday Inn Express on July 5th & checked out on the 6th. Check in is at 3pm and check out is 11am. When we arrived our room was not ready, but they had another room available. The hotel provides carts for you to bring your luggage to you room. Our room was nice and clean and the a/c was on so the room was nice and cold. The room are standard rooms, with about 4 or 5 pillows on each bed and one on the top draw. The room has no closet but they have a cabinet that houses an iron, iron board and hangers. The bathroom was big (compared to our apartment at home) and can house about 2 people. They have a large three mirror near the sink, which is nice, but scary (if, you are a large person like me. LOL!!) The walls are thin. Found out the next day they had a baseball team (teenagers in the rooms next to us, they were knocking on the doors in the wee morning and had the tv on loud. But for one night the hotel was ok. The pool was a bit dirty with cigarette butts on the floor. They have a latch for the pool which is fenced in, they also had lounge chairs and 2 tables with umbrellas. The pool water was ICE cold and contained lots of colorful noodles for the older children. The hotel is 3 stories tall top floor houses people who smoke. Everything was clean and close by to lots of restaurants and local stores, supermarkets, gas stations and Lake Compounce.

  • Liked — That it had things we were looking for, comfortable bed, TV and local restaurants near by
  • Disliked — The cigarette butts in the pool area
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank happynewyorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Southington

Property: Holiday Inn Express Southington
Address: 120 Laning St, I-84, Exit 32, Southington, CT 06489-1642
Phone Number:
Location: United States > Connecticut > Southington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Southington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Southington 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Southington, Connecticut! Our hotel is located directly off I-84 at exit 32, in the heart of Southington. Our newly renovated hotel is only minutes from the ESPN headquarters, General Electric, Trumpf, BAE Systems, as well as Connecticut's capital, Hartford. Enjoy Lake Compounce, New England's Family Theme Park just minutes away from the hotel. Lake Compounce has something to offer for everyone, from thrill rides to water slides, fabulous food, & top notch entertainment. Just a short drive away you can experience Westfarms Mall and Blue Black Square, which offers a variety of shops and unique restaurants. We would love to be the host of your next meeting. We offer meeting space which can accommodate up to 80 people. For business or pleasure, the Holiday Inn Express has what it takes to offer 100% satisfactory service. We offer favorite foods at our 24-hour market, free high-speed Internet access to connect with work and home, and of course, a complimentary hot breakfast in the morning to start your day off right. ... more   less 
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Also Known As:
Holiday Inn Express Southington Hotel Southington
Holiday Inn Southington
Southington Holiday Inn

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