My wife and I came to the hotel for a wedding and we were pleasantly surprised by how great the staff was. When we checked in the front desk staff were a little rude so we weren't expecting much at the wedding but we were overwhelmed by the high level of service that was received. Being in the business myself for thirty years I was impressed with the banquet staff and how wonderful they were. The manager Kristy was a true professional and took care of all of our needs and went above and beyond and kept the wedding running perfectly. Dan and John are amazing and we had a lot of fun with them. The only negative parts of our stay were the front desk staff, the rooms were a little worn and dated and the food at the wedding and breakfast the next day was far from good. Overall, a good stay and I would highly recommend people to book a banquet there, it will be a memorable experience due to the staff.
- Official Description (provided by the hotel):
- Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more less
- Reservation Options:
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- Also Known As:
- Heritage Hotel Southbury
- Heritage Resort Southbury