While the room was excellently clean and proper, the manager on duty the evening of November 2nd, 2012 was quite unprofessional. It was apparent that he did not understand the job of a hotel is to make their clientele comfortable and made to feel taken care of. An extra bed was needed and was not going to be provided had the manager had the last word. Luckily the maid service on duty was more than accommodating and took care of us.
A manager of any hotel, regardless of the price paid, is accountable for keeping all clients happy and satisfied. This particular manager was unwilling to look into solutions, nor was he pleasant to work with; instead choosing to act indifferent and unyielding.
A manager's job is not to be aggressive, inflexible nor unaccommodating. I, along with my large party of guests who travel to this area in Hartford, CT quite often, will not be choosing this hotel again simply because no one should have to put up with insincere management.
- Official Description (provided by the hotel):
- The Sheraton Hartford South Hotel is located close to Dinosaur State Park and Arboretum, golf courses, and popular shopping venues. We also offer guests over 8,600 square feet of meeting space. ... more less
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- Also Known As:
- Hartford Marriott Rocky Hill Hotel Rocky Hill
- Marriott Rocky Hill
- Rocky Hill Marriott