I have been staying at this hotel for well over a year. It was a Marriott until this past August. The staff is wonderful. All are professional,friendly,empowered and aim to please. Because of the people I continue to return. The hotel will undergo a muti-million dollar renovation in the months to come.
I have an issue with the pricing of room service which of course is out of the staff's hands. In fact, I am insulted by it. The hotel charges several dollars more per item for anything ordered from room service than they do if you go downstairs to order in the restaurant. In addition, they charge $5.00 for delivery and 21% service charge. This could double the cost of an order. Think about it. A $12.00 order plus $5.00 for delivery plus tax plus service charge. You are now paying over $20.00 for that turkey sandwich!!!!! I am not stupid, I guess the new owners think that we are quite ignorant not to notice this type of rate increase. I feel like I am being raped monetarilly each time. Breakfast no longer includes coffee so they will hit you up for $4-$6 more for the caffeine boost. They like to tell you that the orange juice is fresh squeezed so therefore they charge $5.00 per glass!!!! Have they lost their mind? First off, any individual with half a brain knows that it is not fresh and I can buy a gallon of juice for that price. We are being raped financially. It is appualling in my opinion. This leaves a bad taste in my mouth each time I return. I am looking around for other options because of this. As much as I like the staff this type of price gouging will cause me to seek other pastures. New Owners wake up the parking lot is empty. The old regulars talk about this and refuse to be taken advantage of. You have done nothing to encourage loyalty from the ghosts that used to haunt the hallways. The only thing that may keep one to linger is the staff from the past and that only goes so far.
- Official Description (provided by the hotel):
- The Sheraton Hartford South Hotel is located close to Dinosaur State Park and Arboretum, golf courses, and popular shopping venues. We also offer guests over 8,600 square feet of meeting space. ... more less
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- Also Known As:
- Hartford Marriott Rocky Hill Hotel Rocky Hill
- Marriott Rocky Hill
- Rocky Hill Marriott